Introduction IBM is continuously accelerating its digital transformations to help clients modernize their applications, address new markets and make investments in emerging opportunities through our hybrid cloud and AI strategy. Creating client dedicated garages are key to delivering rapid innovation and desired outcomes for our clients. As a Client Engineering team you will part of a cross-functional team that delivers a unique client co-creation experience to accelerate client transformation
Your Role and Responsibilities Who you are:
You will lead UX and customer/user journey design for prioritized use cases and minimum Viable solutions , often reimagining how work is performed.
You will synthesize research, client insights and requirements to craft user experiences that connect people in meaningful, enduring ways with products, services, and brands.
You will apply information architecture, research, and evaluation in user design.
You will facilitate and lead design sessions with clients and IBM team, using contemporary methods and tools.
You will connect the dots at both abstract and tactical levels
You are empathetic, expressive, inquisitive, and divergent.
What you’ll do:
Work in an agile, collaborative environment to understand stakeholder requirements and ensure that designs address user pain points and serve the users with an elite experience
Apply IBM Design Thinking methods, translating requirements into hypotheses, research, and facilitation to uncover emotional connections with products
Work closely with senior leaders, explaining design decisions to build consensus
You will help framing business solutions around technology – creating unique solutions for the clients
Identify technical solutions in addition to providing UX and UI solutions, including helping the team draft RFPs.
Turn ideas into reality with a focus on innovation and development of new processes, ways of work, and technology
Demonstrate a growth mindset and continuous learning by staying up to date on the latest design tools and methods
Apply relevant industry experience to shape solutions
Required Technical and Professional Expertise
At least 4 years UX Design with an appreciation of the application of typographic skills, understanding of colour and visual hierarchy, iconography, and aesthetics
At least 4 years in a client facing role, including workshop facilitation to shepherd through the IBM Client engineering methods, anticipate client needs, and work with peers and executives to help the client have an excellent experience
At least 2 years using design thinking and agile practices beyond software to all levels of business
At least 2 years as in a Lead Designer role with the capability of supporting non-designers mentally make their way through new concepts and adjusting techniques to ensure all clients leave with a clear understanding of the value of design and their role in reaching the ideal user experience
