Client Data Manager

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers.

Job Summary:

As a Client Data Team Manager within our KYC/AML team, you will be an team member contributor responsible for understanding and implementing KYC standards, guidelines, policies, and procedures. You will handle and maintain confidential client documentation, collect and verify confidential client data, and review client data/processes to meet firm-wide quality standards. This role provides an opportunity to engage with the Middle office and be part of KYC/AML interactions, offering a challenging and rewarding environment for growth and development.

Job Responsibilities:

• Understanding and implementation of KYC standards, guidelines, policies, and procedures
• Conducting analysis of daily/monthly metrics to track performance of individual team members over a time to evaluate performance, learning, and capability
• Effectively address any issues that might be escalated by either internal or external customers
• Driving Process improvements and implement process changes as necessary
• Creating an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
• Managing priorities across the wider function

Required Qualifications, Skills and Capabilities:

• Bachelor’s Degree or Graduate Degree
• 9+years’ experience in the Financial Services industry with a demonstrated track-record of delivery with relevant experience in AML,KYC and compliance 
• Experience with leading a new team with limited Subject Matter Expertise 
• Outstanding client management, partnership building, leadership, and direct experience of dealing with multiple stakeholders at one time. Ability to identify risks and issues and successfully navigate through to solutions
• Computer skills: Lotus Notes and Microsoft Office Suite including Excel, Word and PowerPoint
• Foster and champion High Performance Culture where people are empowered to make decisions.
• Develop and lead a team that is responsive to dynamic organizational and operational changes

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.