Claims Manager
XLICSE, India Reinsurance Branch
Mumbai, India
XLICSE is an Ireland domiciled insurer with branches throughout the EU, as well as Australia, Hong Kong, Singapore and Malaysia. It primarily writes property, casualty and specialty insurance and facultative reinsurance for large national and multinational corporations and leading insurance companies. XLICSE is part of AXA XL (a division of AXA group) which also operates in several jurisdictions worldwide.
Having obtained the certificate of registration from IRDAI to operate as a reinsurance branch located in Mumbai in 2017, the branch is well positioned to effectively develop and service clients of AXA XL in India.
As the Claims Specialist of the India Reinsurance branch, you will actively handle claims for all lines of business to provide prompt and efficient service to clients to meet company objectives and targets. Claims are multi-jurisdictional with clients across the Asia region and across the world.
Claims is a mandatory function regulated under the Insurance Regulatory and Development Authority of India (IRDAI). This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.
DISCOVER your opportunity
What will your essential responsibilities include?
·Client servicing, liaison with underwriters and reporting to management.
·Manage the adjustment of reinsurance and insurance claims up to given handling and settlement authority.
·Negotiate and liaise with insureds, brokers, cedants, loss adjusters and other service providers in order to deliver prompt and fair claims service.
·Claims administration, including but not limited to process claims advices & settlements, liaise with accounts department on payments, ensure that claims are entered onto system correctly and in a timely manner and ensure that reports are prepared correctly and given to management on time.
·Maintain and diarize tasks to ensure that claims are kept updated so that they can be dealt with efficiently, timely and in accordance with corporate objectives and targets.
·Ensure claims are handled in line with the claims handling procedures.
·Ensure that accurate reports or figures are provided to Underwriters for marketing and renewals purposes.
·Set up and maintain database to record claims and another to record details of service providers in line with corporate objectives and targets.
You will report to Chief Executive Officer with a secondary reporting line to Head of Claims Asia.
SHARE your talent
We’re looking for someone who has these abilities and skills:
·Bachelor’s degree with extensive work experience in claims handling, Financial Lines and/or Casualty experience will be ideal. Claims litigation lawyers from private practice are welcomed.
·Proven track record of knowing what it takes to provide a consistently first-class customer service internally and/or externally.
·Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide and demanding client group.
·Demonstrates excellent communication skills and exercises appropriate discretion in dealing with people from all levels of the Company.
·Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs.
·Displays a resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities.
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
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