MMC is seeking candidates for the following position in Mumbai/London/Austin
Claims IT Leader
What can you expect:
You will have the responsibility of overseeing current global Claims platform roll-outs, ensuring that all deliverables are implemented on time and within budget. This will involve closely monitoring the progress of these roll-outs and taking necessary actions to ensure their successful completion.
As part of your role in defining the Claims roadmap, you will regularly review new Claims capability requests. This includes evaluating whether existing platforms and solutions are still suitable for their intended purpose. If necessary, you will propose the addition of new technologies to enhance the Claims capabilities.
You will champion the agile implementation methodology, delivering end-to-end, customer-centric Technology products using a wide range of Agile standards, solutions, and best practices, also introducing test-driven and behavior-driven development. Building applications with an outstanding user experience and user adoption will be the essential Tech evaluation criteria for you.
You will be responsible for reorganizing an existing team of 200+ internal and external resources located in NYC, Mumbai and Austin, TX to focus most of their time developing code. You will be at the forefront of the Marsh Tech brand, developing Tech colleague's skill set that ensures innovative solutions in an agile way.
Using Objective and Key Results (OKRs), you will drive the end-to-end Technology product design and implementation being a significant part of the current Technology operating model transformation
Being a cross-functional collaborator interfacing with MMC Enterprise Technology partners, Marsh-Operations, and –Transformation Office will come naturally to you building a new set of reusable IT Microservices connected via a well-defined API structure.
As the IT director responsible for global claims applications, you will collaborate with all stakeholders across the company, which requires you to be an outstanding communicator in oral and written forms, conveying technical complex information and concepts in easily understood terms to business and operations partners.
You will think strategically, critically, and creatively to present optimal solutions, roadmaps, and release management options across Marsh's technology stack; therefore, you must possess deep technical expertise besides being an inclusive leader and developer of an IT talent company.
In addition, you will own all aspects of Run, Enhance and Change the business.
Your focus is to build diverse, agile teams and reusable Claims IT capabilities across all areas of Marsh Tech.
Embedding security in the solution architecture and development lifecycle will be your responsibility to reduce future application vulnerabilities to a minimum.
You will reorganize your team focusing on run and change colleagues and external team members to implement agile as the principal implementation lifecycle methodology.
You will develop a cloud and container first approach when creating new applications for Marsh Tech, including cloud-supported business continuity and disaster recovery solutions
Summary or Responsibilities:
Develop and operationalize the information technology strategy related to Claims applications, recommending short-and long-term IT goals to business and operations leaders.
Manage all phases of multiple projects of very high significance by defining project structure, phasing, resource plans, and activity schedules
Own the transformation from project to product-aligned organizational structure and execution
Create a team that can drive transformational change and innovation while balancing and meeting business objectives in regard to the portfolio business case
Ensure and meet all business strategies and process improvements using automation that enable growth and flexibility for years to come; ensure the health of the portfolio and all times putting the right processes in place for risk mitigation, and problem resolution
Develop long-term organizational plans to ensure early management of future projects and engage with all levels in the client organization to build and maintain relationships
Mobilize a well-thought-through program increment plan to link agile deliverables to business prioritization and benefits
Provide expert and strategic advice to members of the Operations & IT senior leadership team on all technology matters affecting the strategic portfolio
Coach, mentor, and develop a team of IT professionals, leading them to meet or exceed the company's expectations for productivity, quality, and achievement, building innovative, cutting-edge IT solutions
Demonstrate a management style that encourages mentorship, teamwork, participation, and communication using a wide range of diverse leadership styles. Empower the teams to succeed and be a servant leader to assist in removing roadblocks.
Develop and operationalize the information technology strategy related to Client Management, recommending short-and long-term IT goals to business and operations leaders.
Create a workplace including Marsh's diversity & inclusion objectives and create a diverse team that emphasizes the company's mission, vision, and guiding principles. Ensure that the group develops and lives a culture of collaboration with deep business alignment, accountability for outcomes, and focus on continuous improvements above and beyond the timeline of the portfolio itself
Review forecasts and quality reports to identify variances and takes corrective action when necessary
Serve as the highest escalation point for significant problems and identifies and implements solutions at the earliest opportunity
Drive the introduction and adoption of OKRs across the IT teams to accelerate Tech product time to market delivery
Approve estimation of schedule, cost, and effort based on continuous stakeholder validations
What is in it for you:
Discover what's great about working at Marsh McLennan – from the opportunities that our size brings, to our commitment to our communities and understanding the benefits you’ll receive. We are four businesses with one purpose. As a global leader in insurance broking and risk management, we are devoted to finding diverse individuals who are committed to the success of our clients and our organization. Joining us will provide a solid foundation for you to accelerate your career in the risk and insurance industry.
As a Marsh McLennan colleague, you will also receive additional benefits such as:
Employee friendly policies
Health care and insurance for Self and your dependents
Healthy Work life balance
A great working environment
Flexible benefits packages to suit your needs and lifestyle
We will count on you to:
Own the transformation from project to product-aligned organizational structure and execution
Develop and operationalize the information technology strategy related to Claims applications, recommending short-and long-term IT goals to business and operations leaders.
Drive the introduction and adoption of OKRs across the IT teams to accelerate Tech product time to market delivery
Mobilize a well-thought-through program increment plan to link agile deliverables to business prioritization and benefits
Provide expert and strategic advice to members of the Operations & IT senior leadership team on all technology matters affecting the strategic portfolio
Coach, mentor, and develop a team of IT professionals, leading them to meet or exceed the company's expectations for productivity, quality, and achievement, building innovative, cutting-edge IT solutions
Create a workplace including Marsh's diversity & inclusion objectives and create a diverse team that emphasizes the company's mission, vision, and guiding principles. Ensure that the group develops and lives a culture of collaboration with deep business alignment, accountability for outcomes, and focus on continuous improvements above and beyond the timeline of the portfolio itself
Create a team that can drive transformational change and innovation while balancing and meeting business objectives in regards to the portfolio business case
Ensure and meet all business strategies and process improvements using automation that enable growth and flexibility for years to come; ensure the health of the portfolio and all times putting the right processes in place for risk mitigation, and problem resolution
Approve estimation of schedule, cost, and effort based on continuous stakeholder validations
Develop long-term organizational plans to ensure early management of future projects and engage with all levels in the client organization to build and maintain relationships
Review forecasts and quality reports to identify variances and takes corrective action when necessary
Demonstrate a management style that encourages mentorship, teamwork, participation, and communication using a wide range of diverse leadership styles. Empower the teams to succeed and be a servant leader to assist in removing roadblocks.
Manage all phases of multiple projects of very high significance by defining project structure, phasing, resource plans, and activity schedules
Serve as the highest escalation point for significant problems and identifies and implements solutions at the earliest opportunity
What you need to have:
Significant and substantial Agile delivery experience & mind-set and global stakeholder management
Proven track record successfully implementing a large number of Tech deliverables simultaneously
Direct Agile delivery experience for large platforms, ideally with low/no-code platforms
Substantial experience as a senior manager having managed extensive innovation or IT migration programs/portfolios
Proven demonstration of leadership capabilities managing large teams, including the development of next-generation IT talent
Ability to quickly create value within a fast-paced, complex work environment
Superb program management skills, with a demonstrated ability to prioritize a large number of tasks simultaneously to complete work on time
Superior communication skills, oral and written
Insurance/Finance experience preferred but not essential
Master's or advanced education in a related field
What makes you stand out:
Large scale direct Agile delivery experience for large platforms
Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.