CIB Business Support Management - Team Member

The CIB Business Support Management function provides a range of support services to JPMorgan’s trading and investment banking businesses globally. The principal activities of the group are: 

• Expense Management: processing, review, approval and monitoring of T&E and invoice expenditure based on CIB Expense Policy. 

• Business Change Management (BCM): provision of technology hardware, applications and market data, controlled management of employee on/off boarding process.

• Recertification: Support for the periodic and ad-hoc recertification of physical and application accessing including outside vendors

• Assistant Management: centralized resource management, including mobility, talent management, training and development, evaluation and compensation. 

• A variety of other administrative functions: Space planning, maintenance of floor plans, move management, cost allocations, consecutive leave tracking, floor access, business continuity co-ordination. 

Job responsibilities for this role:

Focus is primarily on the Expense Management responsibilities of reviewing the expenses as per Firm-wide expense policies and procedures in conjunction with CIB Expense Process & Exception Procedures.

• Timely management of Travel & Entertainment expense claims for Corporate & Investment bank employees through the firms expense management infrastructure (Concur/Yonyou) in accordance with expense policies and procedures. 
• Identifying and highlighting unusual, questionable transactions via the right channels to strengthen the control framework and ensure policy compliance.
• Escalation Management – ensuring timely resolution of issues and risks, and maintaining open lines of communication with all stakeholders.
• Be proactive in taking on additional responsibilities, demonstrating a strong commitment to the growth and success of the organization.
• Collaborate with global counterparts to share best practices, identify areas of synergy, and drive global initiatives.
• Continuously evaluate and suggest process improvement ideas to optimize efficiency and effectiveness across the organization.
• Participate in projects and initiatives as needed, contributing to the overall success of the business.
• Act as a subject matter expert and provide guidance and mentorship to the team, fostering an environment of continuous learning and professional growth.

Required qualifications, capabilities, and skills:

This is an outstanding opportunity for an individual with a finance or operations background to leverage their experience. The key attributes and qualities required to perform this role effectively will be:

• Strong communication skills, both verbal and written – ability to articulate clearly, logically and concisely, including handling of challenging conversations with regards to policy and procedures.
• Ability to review data efficiently in compliance with the policy and procedures with data and with an appreciation of the importance of process and a robust control framework.
• Technical Proficiency across MS Office with advanced excel / data management
• Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.
• Self-starter, work independently whilst also operating effectively in a team based environment.
• Capable of multi-tasking and managing a demanding workload.
• Analyze and problem solve.

Preferred qualifications, capabilities, and skills:

• Bachelor’s degree (or equivalent experience) 
• Demonstrated ability to work as team player, and to develop alternative solutions to complex problems
• Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts. 

Comprehensive training will be provided on the Business Support Management responsibilities, infrastructure and policies. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-out.

Location:              L&T Business Park, Mumbai

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.