Change Analyst, IT Operations

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Responsibilities

• Develop and execute change management strategies, plans, and processes to drive successful implementation of operations and infrastructure changes.
• Lead, manage, and effectively communicate progress and challenges of operations and infrastructure change projects to ensure timely completion and achievement of project objectives
• Conduct impact assessments to identify potential risks, challenges, and opportunities associated with operations and infrastructure changes, and develop mitigation strategies accordingly
• Collaborate with cross-functional teams, including IT, operations, and project management, to define change management strategies and ensure successful implementation.
• Implement change control processes, including change request identification, evaluation, prioritization, and scheduling. Coordinate with release management teams for smooth deployment and rollback strategies.
• Identify and manage potential risks and issues associated with IT changes, and develop mitigation plans to minimize their impact on business operations and performance.
• Collaborate with IT service management teams to ensure proper handling of incidents and problems related to the implementation of IT changes.
• Define and track key performance indicators (KPIs) and metrics to assess the effectiveness and impact of IT changes and use data-driven insights to drive continuous improvement.
• Identify areas for process improvement within operations and infrastructure functions and work with relevant teams to implement changes that drive operational efficiency and cost effectiveness
• Develop and execute a communication plan to keep stakeholders informed and engaged throughout the change process.

Sounds like you? To apply you need to be:

Experience & Education

• Minimum of 4+ years in change management, specifically in leading operations and infrastructure change initiatives.
• In-depth knowledge of ITIL methodologies and best practices.
• Professional certifications in IT service management (e.g., ITIL) are highly preferred.

Technical Skills & Competencies

• Proven experience in infrastructure and operations change management.
• Strong understanding of IT infrastructure, applications, systems, and networks.
• Excellent knowledge of IT service management frameworks (e.g., ITIL) and change management methodologies.
• Strong project coordination skills, with the ability to effectively manage multiple projects simultaneously.
• Excellent communication, interpersonal, and negotiation skills, with the ability to engage, influence, and communicate with immediate stakeholders.
• Strong analytical and problem-solving abilities, with a data-driven mindset.
• Ability to evaluate and understand the impact of complex technical changes on business operations.
• Familiarity with IT risk management, incident management, and problem management
• Ability to work well in a team and collaborate with cross-functional teams.
• Detail-oriented and able to work with accuracy and attention to detail.
• Excellent communication and stakeholder management abilities.
• Excellent organizational and documentation skills.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains.  We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It’s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World’s Most Ethical Companies for the 12th consecutive year.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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