CFTS- Technical Support Engineer 2-Routing, Switching, and Security products.

Job Description: 
Position: Technical Support Engineer 2-  Routing, Switching, and Security products. 
Business Unit: Juniper TAC -Customer Focused Technical Support

Customer Focused Technical Support (CFTS)

Juniper Networks’ "Customer Focused Technical Support" Services provide Customer with access to a designated team of senior engineers with extensive experience and highly focused troubleshooting skills relevant to a Customer’s network profile and operations requirements. This team will work with Customer to develop network and feature knowledge that enables the provision of tailored support services. It will also provide Customer with confidence that high priority problems are being handled by professionals who fully understand the Customer’s network and its complexity. 

Summary: 

• This position is for the Juniper TAC CFTS (Customer Focused Technical Support) Level 2 Technical support engineer to support Juniper Routing, Switching, and Security products. 
• This is an Individual Contributor Role
• Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business.
• Take ownership for problem resolution, problem reproduction.
• Be a fast learner and keep pace with newer technologies
• Participate in initiatives such as create Knowledge Base and Whitepapers.
• Work with CFTS Lead Engineers, Engineering, and Advance Services teams on critical customer escalations.
• Available to work in shifts and cover weekends rotations.

Experience 

• 2 + years of experience in IP Network Routing domain - Troubleshooting, implementation, design etc.

Primary Skills 

* Excellent Customer handling and communication (verbal and written) skills

            * Excellent problem solving skills.

            * In depth knowledge of IP Packet flow

To be proficient in any 2 of the following technologies

            * Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP,)

            * Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual-chassis)

            * Security Technologies (Firewalls, IPSec, GRE, IDP/IDS, IPS, Dos, clustering)

Understanding/Exposure/Expertise in one or more areas will add weightage

* MPLS, MPLS-TE

            * Multicast technologies PIM, NG-MVPN

            * Data center Fabric and IP CLOS networks

            * SDN/NFV/OpenStack/Cloud

Prefer to have platform Knowledge (Routers/Switches/Firewalls) in one or more: -

Juniper, Cisco, Palo Alto, Arista, Huawei and others.

Traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc .

Preferred Certifications – JNCIA, JNCIS, JNCIP, JNCIE, CCNA/CCNP/CCIE

About Juniper Networks

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. The company serves customers and partners worldwide. Additional information can be found at www.juniper.net
Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, colour, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business nee

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.