Client Service Specialist
Summary
Client services represent the first point of contact for clients needing assistance with businesses' products and services. Client support professionals cater to customer issues accurately and on time thru email, chat, or phone. A client specialist's role is to help a company build strong relationships with its clients by providing optimal service.
What You’ll Do
What you’ll Bring
• Excellent written and verbal communication skills
• Exceptional analytical and listening skills
• Strong data entry and typing skills
• Proficiency in operating computer applications (including but not limited to Microsoft Office, Salesforce, etc)
• Ability to operate well in a production team environment
• Ability and flexibility to work extended hours
• Capacity to resolve conflict with minimal supervision
• Expense, Invoice and Concur Detect Certification preferred
Critical Performance Competencies:
• English Language
• Accountability
• Planning and Organization
• Written and Verbal Communication
• Change Management
• Analytical and Conceptual Thinking
• Adaptability/ Flexibility
#CFET2
TBD
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 410001 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.