Cash Collections Analyst

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is currently seeking a highly driven Cash Collections Analyst, based in our offices in Hyderabad. This opportunity involves close communication with external customers and active working with the Order Processing Team, Sales and Sales Operations, Tax, and other cross-functional teams.

What you get to do in this role: 

• Logical task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment.
• Ability to communicate effectively both within the organization and externally with customers to build long-lasting successful relationships.
• The ability to work independently and collaboratively in a team environment, showing a desire to grow professionally to support the current and future growth of ServiceNow.
• A process improvement mindset with a desire to look for ways to increase efficiency and service.

To be successful in this role you have:

• Minimum 3+years of experience in Cash Collection Process.
• Be responsible for tasks within the AR function, including Cash Collections, Query Resolution, Dunning and Reporting.
• Be responsible for collections and reconciliation of customer accounts. Analyze to determine past-due accounts and make collection via telephone, email, and letter.
• Conduct a proactive follow-up on customer payments, ensuring cash is collected by the due date and pre-empting issues that could lead to a delayed payment. Maintaining daily contact with customers to ensure that cash is received on or before the due date while keeping a high level of customer satisfaction.
• Assist in maintaining relevant and accurate customer master records, while ensuring all internal controls and SOX policies are followed.
• Assist in resolving customer claims/issues and engaging with the correct internal departments, including Sales and Sales Operations
• Participate in AR-related projects, including UAT and system testing, with relevant teams in EMEA, APJ, and the US as the company continues to grow and develop.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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