This role will report to the OTC Cash Application Supervisor and work closely with collections team to proactively identify and resolve issues related to unapplied cash
Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer’s inquiries
This role will also work in link with cash and banks team in order to follow up bank reconiliations
Account for the amount collected from the customers in the appropriate accounts on a timely basis and with 100% accuracy
Process and accurately apply all incoming payments for all customer accounts from various sources including Live Checks, Credit Cards, Electronic Lockbox ,Wire Transfersetc.
Monitor, respond or redirect inquiries from the AR and Accounting Mailboxes in a timely & professional manner
Reconcile the customer accounts and bank accounts to ensure there are no open items in customer accounts and zero unapplied cash.
Follow up advance payment account
Provide quality, professional customer service to all internal customers.
Monitor, respond or redirect inquiries from the AR and Accounting Mailboxes in a timely & professional manner
Responsible for producing the daily customer cash receipts reports
Download daily bank statements and ensure cash is appropriately applied to customer accounts
Provide quality, professional customer service to all internal customers
Ensure compliance to applicable policies, guidelines, and regulations
Requirement and Qualifications:
Graduate / Postgraduate in any stream
Fluent in English, both verbal and written communication skills would be mandatory
Working experience within a shared services environment supporting North America region is mandatory
Experience in North American process would be preferred
Working in US working hours (night shift) is a mandatory requirement
2 - 5 Years of experience required with OTC domain
Excellent communication and interpersonal skills with a customer service focus
Demonstrates initiative, is conscientious, detail oriented and provides complete follow-through on areas of responsibility
Positive attitude and a strong team player
Systems proficiency in ERPs (Oracle Ace, Oracle R12, Oracle Fusion) would be an advantage
Analytic and strong research skills
Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including , Ability to utilize basic formulas &Utilize Pivot Tables and V-Lookups.
Essential: Over 3 - 4 years of relevant experience in accounting/finance
