EU Cases Associate: About the Role: We are seeking a detail-oriented and experienced EU Cases Associate to join our E-commerce Operations team. In this role, you will be responsible for managing and submitting cases across Amazon and other European marketplaces. Your expertise in e-commerce and case management will be vital in ensuring that product issues, listing updates, and other related tasks are handled efficiently and effectively.Key Responsibilities:
Case Submission: Submit and manage cases on Amazon and other European marketplaces, ensuring timely and accurate resolutions for product issues, listing errors, and other e-commerce challenges.
Case Tracking: Monitor and track the status of submitted cases, following up as necessary to ensure resolutions are achieved within expected timeframes.
Marketplace Compliance: Ensure that all case submissions comply with the specific requirements and guidelines of each marketplace, avoiding unnecessary delays or rejections.
Documentation: Maintain detailed records of all cases submitted, including the nature of the issue, communications with marketplace support teams, and resolutions achieved.
Problem-Solving: Analyze recurring issues and provide feedback to the team on possible solutions to prevent future occurrences.
Collaboration: Work closely with cross-functional teams, including Product Management, Content, and E-commerce, to gather necessary information for case submission and to support broader business objectives.
Customer Focus: Act as the liaison between the company and marketplace support teams, ensuring that our interests are represented and that we achieve the best possible outcomes for our listings.
Qualifications:
Experience: A minimum of 1-2 years of experience in e-commerce, with a focus on case management and marketplace support, particularly on Amazon.
Technical Skills:
Familiarity with Amazon’s case submission process and experience working with other European marketplaces.
Proficiency in using e-commerce platforms and tools to manage product listings and resolve issues.
Attention to Detail: Strong attention to detail with the ability to manage multiple cases simultaneously, ensuring accuracy and completeness in all submissions.
Problem-Solving: Ability to identify issues quickly and develop effective strategies to resolve them, minimizing disruption to business operations.
Communication: Excellent written and verbal communication skills, with the ability to interact effectively with marketplace support teams and internal stakeholders.
Organization: Highly organized, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
Preferred Qualifications:
Experience with additional European marketplaces beyond Amazon (e.g., eBay, Bol.com).
Knowledge of e-commerce best practices and marketplace regulations.
Multilingual capabilities are a plus, particularly in European languages.
Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
