Customers / Frontline Sales 1. Referral point of contact for global [or ... them or escalate through case management in case of unsolved customer enquiry ...
queries, acting as the first point of contact for MDLZ employees ... accurate collection and verification of case details and employee data. You ... and track cases in the case...
management. Delivery to also include case & query management Familiar with ... ; emails, voice queue management and case allocation Working with BOT’s ...
applications (MS Words, Excel, Power Point, Access) Ability to develop basic ... in multiple countries, in which case the above benefits apply to ... will be made on a case-by-case...
members, tracking and reporting on case progress, while ensuring deliveries are ... . This includes the coordination of case advancement and process improvements on ...
of designs and financial business case associated Process management and troubleshooting ... ; performs root cause analysis in case of (recurring) malfunctions, problems or ...
frameworks. Project definition and business case development (scope, objectives, dependencies, Costs ... a single ‘change’ point of contact and coordination point for key clients...
Primary contact and key escalation point for operational issues, provide technical ... inquiries and exceptions on a case-by case basis by working with ...