QUALIFICATIONS
- A strong academic background with a graduate degree is essential; advanced degree in business, economics, or an MBA is preferred.
- 2+ years of relevant experience in team management and knowledge management.
- Proven track record of successfully managing teams or delivering complex projects on an international or regional scale.
- Strong stakeholder management skills with experience in diverse cultural environments.
- Ability to effectively coach and mentor team members from various backgrounds, providing guidance and support to enhance their performance and development.
- Demonstrated success in developing sustainable tools, solutions, or assets.
- Familiarity with Service Operations, combined with an understanding of economic and business implications.
- High level of initiative and accountability, demonstrating proactive behavior and taking responsibility for outcomes.
- Excellent problem-solving, analytical, and quantitative skills, coupled with an innovative mindset, essential for analyzing problems, thinking quantitatively, and developing creative solutions.
- Proficiency in written and verbal communication in English is required for clear and effective communication.
- Maintaining professional conduct, adhering to high work standards, and exhibiting maturity in all interactions are critical attributes for this role.
WHO YOU'LL WORK WITH
You will join Service Operations (Services Ops) service line as part of our Operations practice and will be based in Gurgaon office.
Service Ops CoC team works with a unique blend of industry, functional, and regional expertise to help clients solve their most important and complex problems related to efficiency and effectiveness improvement in back-office functions and Customer operations. You will work closely with our team members who help clients across industry verticals such as Banking, Insurance, Healthcare, Telecom, Hi-Tech, Transport & Logistics, Energy etc. on different service operation domains like corporate business functions (e.g., Human Resources, Finance), customer care, workforce management etc.
You will support team members on blending strategic thinking, advising on developing and defining operational strategies to help our clients around the world solve their most critical problems in Service Operations space.
WHAT YOU'LL DO
In this role, you will collaborate with the Service Operations Center of Competence (SO CoC) team to address pressing and complex client issues through our established portfolio of offerings and solutions, while also contributing to the development of new proprietary tools, benchmarking databases, and knowledge capabilities.
You will play a pivotal role in people development by participating in evaluations, providing mentorship, and creating opportunities for colleagues to grow. Utilizing a strength-based approach, you will work with SO CoC team members and global service operations experts, focusing on efficiently managing workflows and teams, including operational process management and innovations. You will be responsible for meeting utilization targets for the SO CoC India team.
As you develop into a reliable and proactive leader, you will motivate others through action and establish trust-based relationships across the firm. Additionally, you will help define internal knowledge strategy and contribute to internal practice events, drive and execute team or practice-specific strategic initiatives, and thrive in a dynamic and fast-paced environment where priorities continuously evolve and methodologies are regularly challenged.
Serving as a thought partner to consultants and clients, you will provide strategic guidance and identify opportunities to broaden the impact on clients and teams. You will solve problems creatively, without always waiting for direction, and proactively collaborate to create reusable knowledge and capabilities that capture the insights gained from McKinsey's engagements and changes in the business environment.
