JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Responsibilities
Operations Management:
- Oversee all aspects of café operations, including inventory management, ordering, and procurement of supplies.
- Monitor and maintain quality standards for food and beverage preparation, presentation, and service.
- Ensure compliance with food safety and hygiene standards, health codes, and regulatory requirements.
- Optimize workflows and processes to enhance operational efficiency and customer satisfaction.
Team Leadership and Development:
- Provide guidance, coaching, and support to café staff, fostering a positive and collaborative work environment.
- Recruit, hire, and train café employees, ensuring they have the necessary skills and knowledge to deliver exceptional service.
- Conduct performance evaluations, provide feedback, and facilitate staff training and development opportunities.
- Foster teamwork, effective communication, and a strong customer service mindset within the café team.
Customer Service and Satisfaction:
- Ensure a welcoming and customer-centric atmosphere, focusing on creating meaningful experiences for café visitors.
- Handle customer inquiries, complaints, and feedback in a prompt and professional manner.
- Monitor customer satisfaction levels and implement initiatives to enhance the overall customer experience.
- Identify and implement improvements based on customer feedback and industry best practices.
Financial Performance and Sales Growth:
- Monitor and analyze sales performance, expenses, and profitability targets.
- Develop and implement strategies to maximize sales, including promotional campaigns and upselling techniques.
- Manage cash handling, cash register operations, and accurate recording of transactions.
- Collaborate with the finance team to ensure accurate tracking of café revenue and expenses.
Menu Development and Product Offerings:
- Work with the culinary team to develop and update café menus based on customer preferences and market trends.
- Source and evaluate new products and suppliers to ensure high-quality offerings at competitive prices.
- Coordinate with vendors and suppliers for timely delivery of food, beverages, and other supplies.
- Monitor and control inventory levels to minimize waste and optimize stock management.
Health and Safety Compliance:
- Ensure compliance with health and safety regulations, food handling guidelines, and cleanliness standards.
- Conduct regular inspections and maintain proper documentation to ensure adherence to regulatory requirements.
- Implement and maintain safety protocols and procedures to minimize risks within the café environment.
Requirements:
- Bachelor's degree in Business Administration, Hospitality, or a related field is preferred.
- Previous experience in café or restaurant management, including team leadership responsibilities.
- Strong knowledge of café operations, including food and beverage preparation, customer service, and health and safety regulations.
- Excellent leadership, communication, and interpersonal skills.
- Ability to build and maintain positive relationships with customers, staff, and suppliers.
- Strong financial acumen and ability to manage budgets, analyze sales data, and drive profitability.
- Creative mindset with the ability to develop and implement innovative menu offerings.
- Proficiency in using café management software and point-of-sale (POS) systems.
- High standards for customer service excellence and attention to detail.
- Ability to work in a fast-paced environment, multitask, and prioritize effectively.
Location:
On-site –Hyderabad, TS
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
