C04 Infrastructure Technology Specialist

The Technology Specialist is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process and analyze data.
Responsibilities:

• Perform data entry and verify moderately complex information
• Receive and review input and output data
• Maintain lists, control records and coding schemes
• Assist with maintaining problem management databases
• Identify problems, conduct research and select the appropriate resolutions
• Perform moderately complex and varied assignments under supervision and exchange moderately complex information within team
• Provides informal technical assistance / training to new team members
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of prior work experience in a related field
• Demonstrated technical knowledge
• Ability to work in a team oriented environment
• Effective written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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