JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
You will be JLL’s front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us. Your day to day activities will involve:
- Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner.
- Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
- Monitoring the helpdesk and customer service executives on a regular basis.
- Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
- Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
- Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services.
- Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed.
- Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.)
- Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc.
- Managing and participating in events/parties/CSR activities, general maintenance and guest handling.
- Act as a secondary point of contact for all occupants, in case of client escalation.
- Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level.
- Managing cleaning services, focussing on common areas; using knowledge of the methods and practices in janitorial operations including details on cleaning chemicals, usage of consumables, maintenance & repair of equipment, waste management and hygiene & sanitation standards.
- Taking daily rounds of the premises to identify various cleaning needs in the building and ensuring the same is rectified with support from other team members.
- Creating work plans/schedules, inspecting, and assigning cleaning / maintenance work to subordinate teams.
- Briefing and De-briefing all staff regarding their duties, designated areas of work and special instructions if any during the start and end of shift.
- Establishing and implementing operational standards and procedures for the departments supervised.
- Maintaining required records of budget and other information.
- Maintain inventory stock to ensure that supplies and equipment are available in adequate amount.
- Order new equipment, supplies, or furnishings as and when required.
Preparing reports like DMR, MMR, QBR (quarterly business review ) and other related reports at site.
- Performing tasks, such as estimating costs and preparing / managing budgets.
- Planning & making arrangements for change in beautification of certain areas every quarterly and for festivals & events as and when.
- Managing landscaping and gardening.
- Managing vendor personnel for assigned units (vendor contracts, compliance, attendance etc).
- Responsible for maintaining discipline at site with proper attire and etiquette in the staff supervised
- Ensuring that employees’ growth by engaging them in periodic trainings and skill enhancement are conducted.
- Supporting employee relations’ issues & statutory compliances.
- Developing/reviewing/improving SOPs /processes/programs.
- Preparing and implementing various checklists, at the frequency instructed in the client/SME suggested formats.
- Ensuring that janitor closets and storage areas are always maintained in a neat and orderly manner.
Client:
You will be working on Omkar Altamonte Tower A CHSL, which is a residential, located at Malad,Mumbai.
Site dynamics:
Work Schedule: Site team: e.g.: Property Manager +2 Other details if any.
Reporting:
You will be reporting to Property Manager.
Sound like you? Here is what we’re looking for:
Meticulous and Being Analytical
You must pay attention to detail and have excellent problem-solving skills. You would also use logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Qualifications
- You will have a relevant education background in hospitality studies would be preferred, with min 2-3 years of work experience OR 4-5 years of experience in client facing roles.
- Good Communication skills with speech clarity, fluency in English language will be important.
- Willingness to work in flexible shifts, weekends and holidays as per requirement will be a must.
- Basic understanding of operating computers and mobile application and MS Office (Excel, Word, PowerPoint) is an added advantage.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Location:
On-site –Mumbai, MH
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
