JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Resident Communication: Maintain regular contact with residents, addressing their concerns, and ensuring their needs are met.
Team Management: Ensuring team handling the residents request in a proper and timely manner. Updating the site incharge of all the daily, weekly and monthly reports.
Database Management: Maintain and update the CRM system with accurate resident and prospect information. Owner's as well as tenant management data is maintained and updated from time to time.
Marketing Initiatives: Collaborate with the team to develop and implement strategies to generate more revenue for sites and retain existing ones.
Event Planning: Organize community events and activities to foster a sense of belonging among residents.
Feedback Collection: Conduct surveys and gather feedback to improve resident experiences and services.
Meetings: Organising all the residents meeting and preparing Mom's of the same and following up with the different maintenance departments for the timely updates.
Agreements/Contracts Renewals: Manage the Agreements/Contracts renewal process, including negotiations and paperwork.
Resident Retention: Develop and implement strategies to increase resident satisfaction and reduce turnover.
Training: Provide training to site staff members on CRM best practices and customer service skills.
Technology Adoption: Stay updated on CRM software advancements and implement new features to improve efficiency.
Compliance: Ensure all resident interactions and data management comply with relevant laws and regulations.
Conflict Resolution: Address and resolve resident complaints and conflicts professionally and efficiently. Handle all the escalations and work directly with operations team for all such conflicts.
Reporting and Analytics: Generate reports on occupancy rates, resident satisfaction, and other key performance indicators.
Budget Management: Manage budgets related to resident relations and CRM activities.
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.