The Customer Service (CS) Segment Head is responsible for furthering the business goals of one of Siemens Healthineers' most important business lines. He or she accomplishes this through increasing in-house knowledge in technology and healthcare, driving CS product and solution development and delivery, executing DC and business strategy, and consistently innovating to provide value to internal and external clients. The position reports to the DC - India head and is judged by the attainment of strategic and operational goals (outcomes, people engagement, development and retention, product and process innovation).
·Member of the Development Centre India management team
·Budget and operational responsibility: Establishes business and strategic goals for the segment in accordance with the global business line and DC's business and strategic goals. The budget and project status are planned and financially controlled. Ensures that established business plans and projects are completed on time, within budget, and in accordance with the process framework and related support functions.
·Leadership and people management:Leads and coordinates the business leadership team at DC. Ensures talent attraction and recruitment, professional competency, and employee career development in accordance with organizational demands and strengths. Maintains high levels of engagement in teams and actively contributes to organizational engagement goals.
·Strategy: Develops and implements CS modality business and people strategies in accordance with the global business and DC strategy. Owns and drives specific DC strategic initiatives, across the organization. Reports outcomes of these to senior management.
·Innovation: Drives contributions to product, service, and process innovation through targeted projects and goals that impact business and organizational results (e.g., market expansion, revenue growth, service excellence, profitability, and productivity)
·Process excellence: Ensures the quality of processes and drives process improvement projects. Together with Quality Management functions, institutionalizes, and monitors product quality.
·Customer collaboration: Actively expands presence of Siemens Healthineers in the local markets through research and development collaborations with customers. Uses strong clinical network and customer relationships to enable development of healthcare knowledge and drive innovation contributions.
·Technology leadership: Strong background in technology and guides/sponsors digital technology centers of competences at DC. Understands digital transformation opportunities for the industry and sets the vision for the team in development of technology expertise and application for healthcare use cases in the business/horizontal.
· Thought leadership: Actively participates in and is a member of internal and external technology/healthcare/method/leadership conferences. Has a wide network and leverages relationships to further the positioning of the team and DC within Siemens Healthineers and in industry circles.
Required Knowledge/Skills, Education, and Experience
· Experience in various R&D and management functions, minimum 10 years of professional experience (SW, HW, IT organization)
· Experience in research and development processes (Software-based solutions and products); in commercial topics; in implementation of strategies.
· Exemplary people management, leadership skills, as well as coaching & team building skills. At least 6 years of functional leadership experience and managing people (including performance and competence management, personal development, and coaching).
· Minimum five years of experience in managing and directing software projects.
· Ability to energize, develop and build rapport at all levels within an organization and work in a matrix environment
· Excellent writing, presentation, commercial and communication skills.
· Strong leadership, collaboration skills and ability to thrive in a dynamic environment.
· Can-do attitude, flexible, intellectually curious, willing to work with cross-functional, global team
· Give presentations and deliver materials with skill, confidence, and credibility
· Education: Graduate / Post-Graduate / Doctorate (preferably a major in Computer Science/ Electronics/Information Technology Engineering or Business Administration/Health Economics