Business Risk India -Outsourcing Program Advisory and Support - Manager

Job Description

Who We’re Looking For 

The successful applicant will join the State Street Corporate Functions, Markets & Finance (CFMF) team. This team will be responsible for supporting CFMF in the oversight/governance of outsourced services by internal provider organizations and will be based in Bangalore, India covering the EMEA time zone.

What you will be responsible for

As Business Risk India - Outsourcing Program Advisory and Support Manager, Officer (400) your responsibilities will include :

• Supports development and implementation of internal global governance framework in coordination with internal and external stakeholders. Internal framework should integrate best practices and lessons learned from internal and external sources.
• Develops, maintains, and improves tools/processes for documenting and managing global inventory of relationships through inception / due diligence process to termination.
• Partners with internal and external stakeholders to ensure compliance with regulatory and internal requirements (e.g. Internal Engagements Risk Assessment , Outsourcing Risk Assessment Documentation)
• Supports change management projects that impact providers. May include facilitating meetings, communicating change requests, working with stakeholders to remove / overcome obstacles, and ensuring change is completed within target timeline.
• Facilitates provider compliance with internal policies. Coordinate SLA reviews and updating SLAs on as-needed basis.
• Collaborates with internal governance teams such as India transition team, Business Risk Managers, and Business Solutions teams as needed.
• Builds and maintains strong relationships with internal clients and partner organizations to create alignment between the organizations.
• Evaluate any contractual breaches and non-compliance to the global outsourcing policy and ensure timely escalation to legal entity boards and relevant governance committees
• Lead a monthly governance forum to share ideas, leverage best practices, and discuss issues and challenges
• Enhance the outsourcing controls framework and testing methodology to identify control gaps and risk for governance of the outsourcing activities for all CFMF business lines

What we value

These skills will help you succeed in this role

• Creative thinker with the ability to think out-of-the-box while defining complex yet practical data solutions 
• Must display an ability to drive and execute tasks through to completion 
• Excellent interpersonal, communication, facilitation, presentation and negotiation skills 
• Good understanding of State Street businesses is favorable 
• Self-motivated, results oriented ownership mentality 
• Communication and Relationship Management Skills: 
• Engages business leads and peers, across the organization; ensures service quality and customer satisfaction
• Establishes and maintains relationships with both internal and external clients and business partners 
• Persuades and influences courageously at all levels of the organization with demonstrated record of influencing others to achieve goals 
• Communicates recommendations through effective written and oral communication 

General Skills:

• Serves as an hands-on advocate and change agent to implement recommended business solutions 
• Exemplifies customer focused, team driven mentality; serves as role model for colleagues

Individual Contributor

• Display a culture of individual ownership of tasks to embed a clear sense of accountability in performing the role
• Ensure that the highest level of the Code of Conduct is displayed in your behavior
• Provide appropriate management information as required to support business unit decision making and risk management efforts
• Support the ‘Risk Excellence’ culture within the CFMF business
• Adhere to limits of delegation and escalation procedures required by your manager in order to comply with internal policies and external regulations
• Develop effective working relationships and communications with stakeholders to ensure motivated, developed and supported delivery of requirements.
• Establish and monitor systems of control, delegated authority and escalation procedures in order for the business to comply with internal policies and external regulations and for effective management
• Provide thought leadership on outsourcing matters to develop business and engagement managers’ awareness of regulatory and industry developments

​Education & Preferred Qualifications

Skills/qualifications:

• Knowledge of financial services legal and regulatory environment and its applicability to outsourcing
• knowledge of Financial markets/Global Markets, and  a desire to develop functional expertise of Corporate Functions, Markets & Finance (CFMF) products, systems and processes
• Ability to assess an event or new engagement with a service provider from a CFMF perspective by understanding relative priorities and cross-unit dependencies
• Well-rounded understanding of relationship management and risk management processes
• Strong project management / documentation skills
• Strong written and verbal communication skills as well as interpersonal skills, with the ability to manage many relationships at different levels
• Management skills necessary to lead a team of non-direct reports / outsourcing engagement managers
• Strong written and verbal communication skills as well as interpersonal skills with the ability to manage many different relationships at different levels
• Ability to work under own initiative as well as part of a team, to tight deadlines and under multiple pressures
• Very strong attention to detail and ability to multi-task
• Proficiency in Microsoft Office applications

  icrosoft Office applications

  
  

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