Business Process Analyst 4

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role-
Collections Operational Risk Project Managers responsibilities are to support Operational and Strategic initiatives within Global Collections. The scope will include new product launches, debt sales, collections tool enhancements, and increasing our digital and self-service capabilities. The Operational Risk Project Manager will ensure effective change management, keeping project teams on task and meeting deadlines and ensuring timelines are met. The role will also require consistent communications to key stakeholders and ensuring alignment across key business partners. In addition, the role will require an understanding of the regulatory environment in US, UK and EMEA and the ability to interpret complex regulation.
Meet our team
This role will be supporting the Global Collections Organization, specifically as a Project Manager within our Collections Operational Risk team. The role will help to drive change across Collections supporting initiatives across digital capabilities, customer tool enhancements, and regulatory changes. This role is critical to help drive teams to stay on course and meet tight timelines.

Job Description:

Your way to impact

This role requires the ability to work across teams in different departments and keep projects on pace to meet timelines.  The ideal candidate should have the ability to manage up and down the Collections Organization, keep work groups on track and to meet timelines.  Also, there is a need for strong communication skills, ability to provide status updates to leadership, and drive meetings to keep key stakeholders on task.

Your day to day

• Drive the coordinated management of large, complex programs over a finite period to achieve Collections business goals. Ensure the timely delivery of business value and the efficient use of organizational resources. 
• Partner with Collections, Product, and Legal/Compliance teams to establish a solid understanding of the vision, purpose and expected business benefits of a program. Ensure measurable KPIs are defined and aligned to company goals and objectives. 
• Manage the project-level decomposition of work across multiple delivery teams. Work across organizational boundaries to define program interdependencies and release plans. 
• Partner closely with Product Owners, Risk, and Collections teams to execute and deliver programs aligning to product vision and program goals, objectives and timelines. Make sure appropriate domain resources are engaged. Helps define creative solutions to address resourcing challenges. 
• Drive resolution of issues impacting timelines. Facilitate executive-level escalations and program-level change management. 
• Monitor health of program delivery. Track program-level status, risks, issues and dependencies. Proactively address delivery team impediments. Resolve program-level roadblocks to enable successful program execution. 
• Manage project-level communications ensuring stakeholders are informed of roadmap changes, release plans and delivery status. Lead project-level reviews with delivery teams, stakeholders and executive management as required. 
• Lead by example. Actively coach Product Owners, Scrum Masters, and Delivery teams to promote successful adoption of agile practices. Cover key management roles as needed to ensure the success of program delivery efforts. 
• Lead Project Management initiatives within the Collections Organization including new strategies, product launches, debt sales and tool enhancements.
• Work cross functionally with Strategy, Legal & Compliance, Governance and Operations for larger initiatives and the implementation of new Strategies.
• Identify, catalogue and prioritize risks and identify efficiency opportunities. Facilitate governance approvals for major changes often involving Bank Partners.

What do you need to bring-

• You have worked in a program manager role for a minimum of 5+ years. 
• You have experience and an understanding of the regulatory environment in US, UK and EMEA and the ability to interpret complex regulation to translate into laymen’s terms.
• You have experience organizing multiple teams delivering on initiatives.
• You have a track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience. 
• You know how to develop effective, matrixed, cross-organization relationships, collaboration and communication across business and technology stakeholders. Experience collaborating with teams and stakeholders across multiple geographies preferred. 
• You have a strong collections and credit products acumen and strong voice for the customer across the program delivery lifecycle. 
• Good knowledge of project management process, project management software tools, templates and management techniques. 
• Experience with different software development methodologies including the agile development methodology such as Scrum. 
• Success in developing program/project level artifacts to support a major implementation of a program with concurrent releases. 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.