Business Intelligence and Reporting Analyst (Tableau)

Join our team at SVB Global Services India LLP hereinafter referred to as First Citizens India– an organization that has built a legacy of strength, stability and long-term thinking that has spanned generations. Our parent company, First Citizens BancShares, Inc. is a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500™.

Situated in the vibrant city of Bengaluru, we play a crucial role in driving the success of our parent company and its subsidiaries.

At First Citizens India, our team brings together diverse backgrounds and rich experiences to deliver excellence across key business functions. Our commitment to innovation and collaboration makes us the preferred partner in navigating the dynamic and fast-growing digital landscape.  We believe in diverse, equitable and inclusive working environment because we understand that when all our differences converge, we create a synergy that enhances associate and customer relationships and drives innovation of our products and services.

About the Job:

Do you have a keen eye for data and a passion for turning it into actionable insights? Are you a skilled communicator who can bridge the gap between data and business insights and reporting? If so, a Business Intelligence (BI) Analyst role might be your perfect fit!

As part of Global Services Program Office’s BI Analyst, you'll be the bridge between data and decision-making. You'll play a crucial role in extracting valuable insights from complex datasets and translating them into clear, concise reports and visualizations that empower business leaders to make informed decisions. Your responsibilities will include:

• Data Gathering and Analysis: Collect data from various sources (internal databases, internal surveys, tools, external market research, etc.), clean and organize it for analysis.
• Data Mining and Modeling: Leverage data mining techniques and statistical modeling to identify trends, patterns, and relationships within the data.
• Report Creation and Visualization: Develop clear and compelling reports and dashboards using data visualization tools to communicate insights effectively to stakeholders with varying technical backgrounds. Experience with Tableau and Power BI is a huge plus.
• KPIs and Metrics Definition: Collaborate with business leaders to define key performance indicators (KPIs) and metrics to track progress towards strategic and operational goals.
• Identify Business Needs: Partner with different functions to understand their business needs and translate those needs into actionable data queries and reports.
• Ad-hoc Analysis: Respond to ad-hoc requests from business users, providing data-driven insights on specific topics or issues.
• Data Quality Management: Ensure the accuracy and consistency of data to maintain data integrity and reliable reporting. Identify and act on opportunities to improve data quality standards, including the use of automations.
• Stay Current with BI Tools: Stay up-to-date on the latest BI tools and technologies to leverage them effectively for data analysis and reporting.

What You’ll Bring:

• Bachelor's degree in Business Administration, Information Systems, Statistics, or a related field.
• 5+ years of experience in business intelligence, data analysis, or a related field.
• Strong analytical and problem-solving skills with the ability to think critically and identify insights from data.
• Excellent communication skills, both written and verbal, with the ability to present complex data in an understandable way to a non-technical audience.
• Proficiency in SQL querying, data analysis and data visualization tools (e.g., Excel, Tableau, Power BI).
• Strong understanding of business intelligence concepts and methodologies.

If you're a data enthusiast who thrives in a collaborative environment and enjoys turning data into actionable stories, we encourage you to apply!

Equal Employment Opportunity

SVB Global Services India LLP hereinafter referred to as First Citizens India is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive, equitable and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy covers all employment processes such as recruitment, hiring, compensation, benefits, promotions, learning opportunities, and other applicable employment terms for all qualified applicants and employees.