Business Intelligence and MIS

As the world’s leading outsourcing and technology service specialist, VFS Global embraces technological innovation, including Generative AI, to support governments and diplomatic missions worldwide. The company manages non-judgmental and administrative tasks related to applications for visa, passport, and consular services for its governments, increasing productivity and enabling them to focus entirely on the critical task of assessment.

With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to 68 governments.

Operating 3442 Application Centres in 153 countries, VFS Global has efficiently processed more than 292 million applications since 2001 and over 138.49 million biometric enrolments since 2007

Areas of Responsibility & brief description 

• On time and error free reporting of all performance reports
• Analysis and intelligence from data by looking at trends
• Real time flagging of issues by looking at data
• Research and come up with innovative solutions for Business improvement
• Data warehousing for all performance metrics across region
• Ensure that all the automation requirements are identified
• Enhance skill & knowledge of self through training & acquire the necessary certifications
• Facilitate Service Level Agreement (SLA) compliance in all VAC’s and avoid service penalties as applicable
• Judicious use of natural resources
• Shall adhere to environment health and safety policy/objectives and guidelines of the organization

Minimum: Graduate or Global Equivalent degree with certification in data analytics and reporting    

• Advance knowledge and hands-on experience of BA tools like Power BI
• Proficiency with MS office with sound knowledge (complex formulae, VBA macro, Power Queries etc) of Excel
• Should be able to present data in a meaningful full way in Excel reports, PowerPoint presentations or Power BI Dashboard
• Pleasant disposition, comfortable to interact with people from different cultures and levels, feedback skills, leadership skills