Outsourcing call center "Yellow Calls" provides high-quality services to customers, including telemarketing, customer support, database collection, and market monitoring. Currently, we are seeking an experienced Business Development professional with a proven track record in securing new clients in BPO sector. Successful candidate will Head our Call Centre in India.
Responsibilities:
- Responsible for business development, actively looking for new customers and maintaining current ones.
- Ensuring the efficient and profitable overall functioning of the Call Centre.
- Staff management.
- Budgeting, cost management, financial performance analysis, and handling accounts receivable.
- Participation in strategic planning and decision-making.
- Interaction with the Head Office.
- Standardization and streamlining of all the operational processes within the Call Centre.