Business Analyst / Scrum Master

Are you a dynamic and experienced Software Business Analyst who thrives in a fast-paced, collaborative environment? Do you want to be part of a team that delivers innovative solutions to dental professionals and patients worldwide? If so, the Straumann Group Software Centre is the place for you!

As a global leader in dental implants and orthodontic solutions, Straumann Group is seeking a highly motivated Business Analyst to join our agile team. You will work closely with the Product Owner, developers, and cross-functional stakeholders to drive the development and success of one of our Platform teams, which supports accounts, login, user management and roles & permissions among other horizontal assets.

In this role, you will not only define and refine functional and non-functional specifications, but you will also dive deep into the trenches with your team, tackling issues head-on, and ensuring seamless delivery of solutions. If you are adaptable, enjoy finding solutions to challenges, and are ready to support your team in keeping things running smoothly – even when unexpected situations occur – we would love to hear from you!

As a Software Business Analyst, you will:

• Define, document, and clarify requirements – proactively challenging assumptions and working closely with stakeholders, including medical professionals and end-users, to ensure requirements are comprehensive and aligned with business needs.
• Engage deeply with the development team – participating in daily stand-ups, sprint planning, and retrospectives, and being ready to roll up your sleeves to support the team in all aspects of development and delivery.
• Drive alignment between business objectives, UX design, and technical specifications – ensuring all deliverables meet the highest quality standards.
• Assist the Product Owner (PO) in managing backlog priorities, conducting acceptance testing, and refining user stories.
• Proactively manage incidents – take ownership of production issues, coordinate swift resolution, and maintain a calm and methodical approach under pressure.
• Collaborate across international teams – facilitate cross-team communication and partnerships to leverage resources and expertise and drive successful project outcomes.
• Champion Agile best practices – support and facilitate SCRUM/KANBAN ceremonies (refinement, specifications, etc.) and help protect the team from outside distractions and interruptions.

• Proven experience as a Software Business Analyst or Product Owner with at least 4+ years in a commercial software environment.
• Hands-on experience with SCRUM and KANBAN methodologies.
• Strong analytical skills in software requirements analysis and defining software tasks.
• Proficiency in Azure DevOps and Atlassian Confluence.
• Experience in incident management and the ability to handle last-minute production issues calmly and effectively.
• Experience with platform teams and core services such as Platform User Management.
• Professional fluency in English.

Desirable:

• Solid background as a software developer with experience in design, coding, and debugging.
• Experience in compliance and regulated environments.
• Healthcare software experience and knowledge of FHIR standards.

Personal Attributes:

• Proactive, hands-on attitude – ready to dive into the trenches with the team and do whatever is needed to achieve success.
• Problem-solver who takes ownership of issues and drives them to resolution without playing ping pong with problems.
• Resilient under pressure with a strong ability to manage incidents and thrive in fast-paced, unpredictable environments.
• A team player who is humble when learning customer needs and bold in advocating for solutions that serve the market.
• Detail-oriented and organized, with a passion for delivering high-quality, innovative healthcare solutions.
• Eager to collaborate across teams, share knowledge, and make impactful contributions to a global mission.