Business Analyst Lead
Bangalore, Karnataka, India
AXA XL is creating a new delivery model based on agile and a new vendor model to enable more efficient delivery of technology with the business fully embedded in what we deliver. This Digital Factory will first deliver new capabilities for Fusion Transformation and then will be rolled out to other capabilities within GT (Global Technology) and IDA (Innovation, Data & Analytics). As an experienced Senior Business Analyst within the Digital Factory, you will play a pivotal role in ensuring the successful delivery of digital solutions for our insurance workbench product. You will be responsible for driving business process digitalization and improvements along our Underwriting Customer Journey on a Salesforce platform. Applying scaled agile methodologies, design thinking principles, and BPMN (Business Process Model and Notation) techniques to maximize business value contribution. Your expertise in UX (User Experience) and CX (Customer Experience) will play a crucial role in enhancing the overall user journey and customer satisfaction.
DISCOVER your opportunity
What will your essential responsibilities include?
·Collaborate with stakeholders, business users, and subject matter experts to gather detailed business requirements related to the P&C insurance workbench and related processes.
·Utilize your extensive knowledge of the Salesforce platform to design and optimize business processes, custom objects, workflows, and automation to meet business needs.
·Increase value contribution by using scaled agile methodologies such as SAFe (Scaled Agile Framework) to ensure efficient and effective delivery of demand within the customer journey.
·Apply design thinking principles to understand user needs, pain points, and preferences, and translate them into innovative and user-friendly solutions.
·Enhance user experience (UX) and customer experience (CX) through user-centric design, intuitive interfaces, and seamless interactions with the P&C insurance workbench.
·Create and maintain comprehensive BPMN models to document and communicate complex business processes, ensuring a clear understanding among stakeholders.
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·Collaborate with business stakeholders and supporting functions to implement changes, ensuring smooth transitions and user adoption of new processes and tools.
·Prepare detailed functional specifications, user stories, process flows, and system documentation as required.
·Stay updated with industry trends, best practices, and emerging technologies, and apply them to continuously improve business processes and customer experiences.
You will report to the Head of digital factory delivery.
SHARE your talent
We’re looking for someone who has these abilities and skills:
Required Skills and Abilities:
·Bachelor’s degree in business administration, Computer Science, or a related field. Advanced degrees are a plus.
·Proven experience as a Business Analyst in the P&C insurance industry, with a focus on Salesforce implementation and optimization.
·Outstanding knowledge of scaled agile methodologies, SAFe certification is desirable.
·Proficiency in using BPMN for process modelling and analysis.
·Extensive experience in UX and CX design, with a track record of delivering user-friendly solutions.
Desired Skills and Abilities:
·Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders.
·Analytical mindset with the ability to translate data into actionable insights. • Problem-solving and critical-thinking abilities to tackle complex business challenges.
·Familiarity with business intelligence tools and data visualization is advantageous.
·Familiarity with agile tools and software, such as JIRA and Confluence.
FIND your future
AXA XL, the P&C and speciality risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines, and speciality.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.