Business Analyst - Global Service Operations

Position : Business Analyst - Global Service Operations 

Experience : 8+ years

Location: Bangalore

Responsibilities

The Business Analyst primary responsibility is design, ongoing process review and improvements to the Service Sales process and toolsets. Defining business requirements, working with cross functional teams on alignment and validation of requirements, testing and change management.

Key Tasks

• Ability to analyze complex business issues and develop practical solutions. 
• Proficiency in data analysis tools (e.g., Excel, SAP, Tableau, Power BI) 
• Develop, implement and manage install base, contracts, and renewal quoting
• Participate with IT and business teams on transformational service sales projects
• Define business requirements and use cases
• Collaborate with various stakeholders, including IT teams, business leaders, and end users, to gather feedback and ensure project alignment. 
• Process flow documentation and policy documentation
• Map out existing business processes to identify inefficiencies and potential areas for improvement. 
• Review business KPIs for trends or gaps
• Drive change management with global, theater and cross functional stakeholders
• Data hygiene and management

Job Requirements:

• 8+ years of business experience preferably within a CS environment with Services and Install base, contracts, and renewal business processes.
• Hands on experience with CRM applications such as SFDC, SAP, Excel
• Strong working knowledge of master and transactional data – Customers, accounts, partners, products, installed base, opportunities, quoting, orders, service contracts.
• Experience with complex data analysis and tools
• Strong organizational and program management skills, react to changing priorities
• Able to work effectively as part of a cross-functional team within and outside CS

Education

• BA/BS Degree in Business Management required; advanced degree or certification preferred.