Business Analyst - Digital Transformation

Job Description

GBPO is seeking a dynamic and results-driven Business Analyst to join our Digital Transformation team. The ideal candidate will have a strong ability to capture functional requirements and focus on delivering tangible outcomes. This role requires an individual with high energy, exceptional communication skills, and a knack for connecting with stakeholders.

About the team

GBPO is a leading organization dedicated to advancing digital transformation and creating innovative solutions that drive efficiency and growth. Our team is committed to excellence and continuous improvement, and we are looking for a passionate Business Analyst to join us in our mission

What you will be doing

• Capture Functional Requirements: Develop clear and detailed functional requirements for solutions with a primary focus on desired outcomes.
• User Journey Mapping: Conduct thorough user journey mapping to gain insights into user experiences and identify areas for improvement.
• Process Flow Understanding: Analyze existing process flows to determine opportunities for building efficiency and enhancing productivity.
• Stakeholder Engagement: Engage with stakeholders to gather requirements, provide updates, and ensure alignment with project goals.
• Documentation: Create comprehensive documentation, including requirement specifications, process flows, and user stories.
• Tool Utilization: Utilize the latest tools in the digital transformation space, such as Miro and Figma, to support requirements gathering and solution design.

What you bring:

• Bachelor’s degree in Business Administration, Information Technology, or related field.
• Proven experience as a Business Analyst with 4 to 5 years of experience, preferably in a digital transformation or technology-driven environment.
• Strong understanding of user journey mapping and process flow analysis.
• Excellent communication and interpersonal skills.
• Proficiency in documentation and requirement specification.
• Exposure to tools like Miro and Figma is a definite plus.
• High energy and a proactive approach to problem-solving.
• Curiosity and a sense of purpose, with focus on driving outcomes.
• Ability to present content meaningfully to technical as well as non-technical audiences.

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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