Business Analyst - CRM

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Job Description

Rockwell Automation's partnerships are governed by multiple programs and include main elements such as partnership agreements, incentives, pricing, policies, and communications. These programs require a modern, the best PRM platform to maximize our digital experience and engagement with our partners – including Distributors, System Integrators, OEM Partners, and Technology Partners.

Commercial Operations ties together strategy and roles, supported by digital applications and analytics. The PRM team is responsible for an important part of this effort. You will work with a diverse, dynamic PRM team. This position is remote-friendly. You will report to CRM Platform Owner and support CRM Platform Owner by engaging with the Market Access regional teams, Commercial Program Managers, Marketing, Partner Enablement and Engagement team, and other BU team members to gather IT requirements and manage projects related to PRM evolution and adoption. The Business Analyst will be a PRM subject-matter expert able to demonstrate current functionality and provide support and analysis to identify or meet our needs.

Your Responsibilities:

• Guide Business Analysis activities and create Agile artifacts required to deliver relevant User Stories for IT (requirements gathering, process mapping, cross-team coordination).
• Support IT Development efforts by analyzing and communicating with partners and IT, finding answers, and coordinating efforts to resolve issues and meet business commitments.
• Support Product Owner in Agile ceremonies to help prioritize or find input from Market Access Operational team and other team members to ensure IT development or prioritization.
• Facilitate meetings to gather customer approval, perform User Acceptance Testing and follow-up items after Agile Spring Demos.
• Create or enhance PRM training documentation (videos, slides, release notes, and contents).
• Communicate with partners to share training documentation and information on PRM current functionality, changes, and processes for Partners.
• Track IT commitments and escalated tickets and escalate if needed to meet delivery dates.
• Help troubleshooting of ad-hoc issues with IT and Global Market Access team members.
• Additional responsibilities to support peers in Global Market Access team when needed.

You Will Have:

• Bachelor's Degree or equivalent experience
• 2+ years in requirements gathering, process mapping, wireframing, creating analysis artifacts, Agile and Software Development Life Cycle.
• 1+ year background in analytics or sales operations.
• Understanding of CRM Systems including Microsoft Dynamics and Salesforce, PowerApps, PowerBI, Websites, Jira, and Scrum methodology.
• Understanding of APIs, Data Analysis, and data integrity.
• Fluent in English
• Some Project Management experience

Benefits:

• The ability to collaborate with, learn from colleagues in a highly complex, global organisation.
• We provide a working environment with a creative company, paired with a great compensation package, great benefits, and a supportive atmosphere where you can sharpen with new challenges and development opportunities.
• Hybrid work-from-home and at a determined Rockwell Automation facility.
• Corporate Social Responsibility opportunities,
• Support from our 24/7 employee assistance program.
• Reporting will to Technical Lead.

Primary work location: Noida/Pune/Bangalore, India.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.