Business Analysis Associate I

Banking Center Services (BCS) is a critically important organization within Consumer & Community Banking. BCS ensures operational success for the ATM channel, payment applications, branches, and other products and services.  The ATM Monitoring Group (AMG) and Integrated Monitoring and Control Center (IMCC) teams within BCS is a 24x7x365 operations team that is seeking a specialist for our Bengaluru, India locations.  The specialist is responsible for all activities performed during the "C Shift" (Shift Adherence).  Key activities include Level 1 support for ATM and Payment Applications which is inclusive of automated monitoring, issue discovery, triage, and communication.  

REQUIREMENTS:

• Requirement - Proven working experience in project management   
• Excellent client-facing and internal communication skills 
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills 
• Strong working knowledge of Microsoft Office
• Ability to work in fast paced environment
• Self-Starter, Flexible and Willing to Stretch for Business Needs
• Team player and willing to learn from peers
• Ability to follow complex methods and procedures in the performance of diverse routine and non-routine tasks
• Strong problem solving and decision-making skills
• Ability to engage with people immediately and build relationships

LEADERSHIP ATTRIBUTES:

• Good at problem-solving and Decision making
• Team Player and a great collaboration skills
• Time-Management Skills
• Analytical bend of mind
• Participate in calibrations to ensure consistent scoring & feedback delivery approach
• Adhere to our principles and values

ROLES AND RESPONSIBILITIES:

• Partner with business and technology partners to lead complex and/or highly visible initiatives and provide exceptional support to business partners across the firm (All BCS owned applications, BAM/ADI/UWAT)
  1. Develop system and application road maps required to support evolving business and operating models
  2. Collaborate with IT teams to design and implement new solutions, maximize operating efficiencies and reduce cost
  3. Be the Information owner for all Application and UT’s from Bangalore perspective as applicable and perform the required regulatory steps to ensure zero violations
• Participates in execution of a department or functional strategy; develops approaches and/or processes to accomplish goals
• In an individual contributor role, functions as a key contributor with demonstrated knowledge of area of specialization as well as broader functional knowledge
• Ensure that all projects are delivered on-time, within scope and within budget 
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility 
• Develop a detailed project plan to monitor and track progress 
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
•  Measure project performance using appropriate tools & report and escalates project issues and risks appropriately to the management
• Leads project teams through project lifecycle from ideation to project execution, including the approval and demand management process, and ensures quality and timeliness of project completion
• Directs activities, monitors details, and sets priorities and reviews root cause analysis
• Tracks budget for projects managed
• Executes superbly, meets commitments and drives for results with strong accountability
• Acts with a sense of urgency, proactive, strong attention to details 
• Responsive / accessible to clients and collaborates effectively with colleagues
• Exhibits a strong understanding of a client’s business and actively seeks input to anticipate client needs and effectively meets or exceeds them
• Listens to understand various points of view whether or not she/he agrees
• Manage the relationship with the client and all stakeholders 
• Perform risk management to minimize project risks
• Understands and applies knowledge of role-related risks
• Keeps abreast of current regulatory requirements applicable to responsibilities
• Acts in shareholder's best interest
• Effectively remediates issues by engaging appropriate resources to mitigate risk
• Create and maintain comprehensive project documentation 
• Track project performance, specifically to analyze the successful completion of short and long-term goals 
• Attend conferences and training as required to maintain proficiency 
• Develop spreadsheets, diagrams and process maps to document need 
• Consistently look for innovative ways to improve Business
• Leverage on the expertise of teams within the site and other sites to improve overall performance.
• Model the organization’s core values, operating principles, and philosophies. Walk the Talk.
• Makes appropriate and fact-based decisions with available information when under pressure and/or adverse conditions
• Create an inclusive environment where people feel valued, involved and motivated.
• Have a Change mindset and be flexible to accept and adopt change in a continuously changing work environment along with being flexible with the shifts to support the business needs
• Display flexibility to absorb additional adhoc tasks and responsibilities.
• Have good understanding of the Project Management skills and ability to manage multiple projects at a time
• Providing support and coordination on various HR/ Operations projects.
• Build strong relationships with the business partners within the function.
• Proven team player with ability to positively negotiate and influence outcomes 
• Ability to handle confidential/sensitive information on a frequent basis 
• Demonstrated ability to make sound decisions and be creative in developing alternative solutions in a fast-paced environment 
• Ability to prioritize, manage time effectively & meet deadlines 
• Work with minimal supervision and proactiveness, possess a high degree of flexibility 
• Obtain strong SME knowledge of the processes and be able to provide oversight across BCS/IS (Understanding of Application Support, ATM Monitoring and Image Services) and be the backup for the 602 and 603 
• Conflict resolution, change management, influencing, project management, leadership, coaching and delegation skills
• Ability to drive risk and control agenda
• Participate in turnover call and process/business and engagement related meetings

PERFORMANCE MANAGEMENT:

• Create/Plan and Manage the Reporting and Business Review Decks for the function and vet the data with the sources
• Business metrics (understanding of the metrics and have an analytical mindset) and look for methods to constantly do a root cause analysis and find ways to improve.
• Identify problems in meeting key performance indicators; resolve them to the satisfaction of the business
• Look for improving Customer Service & efficiencies projects and creative use of available resources.
• Ensure adherence to schedule
• Continually raises the standard of quality in the work by self
• Ability to think creatively with a problem solving and analytical mindset contributing to demand elimination and increasing process efficiencies
• Work with the Team Leaders/ Operations Manager/Stakeholders to identify areas of opportunities
• Supporting the Reward and Recognition, Allowances MIS (LOA, NSA, OT & Double pay). 
• Track performance and metrics managed by operation on a daily basis.
• Partner with operations team managers and above to discuss their performance on the metrics and manage the service expectations
• Work closely with operations and other support teams in both global and domestic sites to collate information
• Manage and resolve system issues
• Support BAU activities as per requirement.
• Create an environment of high energy and enthusiasm, conducive to improvement in performance.
• Promotes transparency in Communication and builds an atmosphere of mutual trust and cooperation.
• Zero violation on any of the Risk and Control parameters.

• Preferably candidates with Technical qualification/skills - Project Management Professional (PMP) / PRINCE II certification
• B.Tech, MBA, BCom graduates will also be considered
• Prior People/Team management experience is preferred
• Excellent written communication skills
• Strong Excel & Presentation skill 
• Prioritization and time management skills
• Ability to effectively communicate across all levels of leadership
• Proficient in MS Office.
• Ability to work within a team
• Ability to maintain confidentiality, ability to Multi task
• Flexible to change
• A Scorecard rating of Meets Expectation
• Should not be on any corrective action
• Good Attendance record

Note: The candidates should be extremely flexible as there would be times when the manager would also require handling cases as per business need.

Interested candidates are requested to send in their nominations along with the resume to HR and Division leads  and cc the manager. The last date for sending in the application is XXXX 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

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