Branch Support Executive - Santacruz - Mumbai

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. 

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The Executive - Branch Support is responsible to handle back office administration through managing ICabs, handling required documentation and accounts related work. 
• The person will report to the Branch/Base Head, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. 

Job Responsibilities:

• Call Handling - Picking calls received at branch, transferring calls , taking down messages or providing details as requested by prospect / customer. 
• Directing / Assigning / Responding to Emails received on central Email id. 
• iCABS - Ticket Assignment and co-ordination with concerned employees for status update. 
• Change Negotiating Employee 
• Invoice Forecast, Invoice Suspensions, Invoice Print and distribution. 
• Generating Renewal report 
• Generating Renewal letters for CSEs 
• Renewing same price & price increase contracts 
• Raising Termination requests in the portal 
• Raising CR tickets for price decrease 
• SHE related documentation. 
• Fumigation Certification and updation in register whenever required. 
• License Renewal, Compliance and Preparation for audit by inspector. 
• Incentive Calculation for further submission.
• Attendance and standard input (Mediclaim etc, Contract Labour Input, Indents)
• Branch Customer Documentation - Quotations, Customer Compliance, OCC Filing, PO Filing, Warranty etc.
• Entering receipt and deposit slip into the system for collections. 
• Adjustments for collections on behalf of other branches. 
• Raising Credit note requests on the portal.
• Petty Cash portal management and local bank activities.
• Conveyance records for Technicians. 
• Service Docket upload for KA.
• Any other activities assigned by the Branch Manager as per the Branch Dynamics.

Key Result Areas:

• ICabs Ticket Management
• On time submission of reports
• Branch Documentation
• Support accounts related activities