Branch Manager - Pune (Kharadi)

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The incumbent will be responsible for actively seeking & understanding the P&L of the business and engaging/handling branch teams. Providing complete support to the team & driving them to boost top-line revenue growth, customer acquisition and maintaining profitability, leveraging on existing branch base of customers.

Job Responsibilities:

• Team Handling, Maintaining P&L account of allocated region                                                            
• Perform cost-benefit and needs analysis of existing/potential clients to meet their needs  Maintain positive business relationships 
• Reach out to large customers  through Data mining & developing referrals from existing accounts
• Develop new business opportunities with the team to acquire NEW Large & BIG accounts 
• Expedite the resolution of customer problems and complaints to maximise satisfaction  
• Collaboration with the internal team and external stakeholders. 
• Analyse the territory/market’s potential, Competition products and services, track sales reports 
• Drive collection collection & keep DSO Days in control
• Develop team for future roles by effective training & coaching

Key Result Areas:

• Team Handling for sales/collection/service/operations
• Customer Service & complaints handling
• Maintaining MIS/Reports 
• Planning & strategizing on new avenues of revenue generations
• Customer relationship/Sales/ Business Development