Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
BizOps Engineer I-1The RTP BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices.
- Are you a born problem solver who loves to figure out how something works?
- Are you a CI/CD geek who loves all things automation?
- Do you have a low tolerance for manual work and look to automate everything you can?
Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Role
The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services.
A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organisations.
We accomplish this transformation through supporting daily operations with a hyper-focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications.
Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.
All About You
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Analyse ITSM activities of the platform and provide a feedback loop to development teams on operational gaps or resiliency concerns
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Practice sustainable incident response and blameless postmortems.
• Take a holistic approach to problem-solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize mean time to recover
• Work with a global team spread across tech hubs in multiple geographies and time zones
• Share knowledge and mentor junior resources
For team members supporting the Application through monitoring:
• Partner with our BizOps teams globally to deliver against our incident response commitments.
• Champion our efforts to push forward with smarter, more adaptable monitoring and alerting tools to support our products globally.
• Take an active role in the review of process and procedures to better serve the team and our product.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
