Amazon is looking for a motivated individual to support the Billings and Payments for its Amazon Shipping team.
Key job responsibilities
1. Own internal process quality assurance and verify adherence to the internal approval framework.
2. Design, execute and manage internal business audit processes.
3. Maintain key process documents for internal and external stakeholders.
4. Monitor key program metrics and work with stakeholder teams to drive necessary actions.
5. Manage Daily/weekly performance, build mechanisms to detect and drive down defects and work on continuous improvements.
6. Gather requirements and conceptualize solutions to solve business/customer problems.
7. Launch and expand the program as per the business requirements and build/own long-term planning, program and product roadmap.
8. Support with product launches and UAT support
A day in the life
Work with internal stakeholders across teams such as program, sales, finance and pricing to ensure efficient and accurate business process. A successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define products/programs with incomplete information. He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross-functional projects.
About the team
Amazon Shipping (SWA) is a program where we externalize Amazon transportation service to cater to non-amazon volumes from shippers.
This role calls for an individual who can showcase judgment and decision making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and program teams within Amazon.
- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- 2+ years of performance metrics, process improvement or lean techniques experience
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