Job Description
Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions!
What you will be doing
- Processes and files benefits enrollment forms and related information.
- Maintains benefits records.
- Verifies dependent eligibility.
- Answers telephone and email inquiries from employees regarding benefits.
- Counsels and assists employees regarding benefits, eligibility, open enrollment, basic inquiries, and procedures.
- Processes terminations from plans and notifications to COBRA Administrator.
- Assists employees with problem claims and/or appeals.
- Maintains vendor contact to investigate discrepancies and provide information in non-routine situations.
- Assists in preparing materials and presenting benefit plan changes to employees.
- Helps ensure compliance with all governmental regulations related to benefits programs, including ERISA reporting and disclosure requirements, FMLA, HIPAA.
- Other related duties assigned as needed.
What you bring:
- Knowledge of health and welfare benefits and retirement plans
- Knowledge of human resources standard concepts, practices and procedures including, but not limited to, disability programs, welfare programs, FMLA, HIPAA, and ERISA
- Knowledge of the use of office equipment required by the position, e.g., personal computer, fax machine, 10-key adding machine
- Knowledge of general office procedures
- Skill in appropriate telephone and email etiquette
- Ability to read, comprehend, and interpret complex instructions, policies, procedures and correspondence
- Ability to maintain strict confidentiality of information, both verbally and in writing
- Ability to maintain a professional and courteous image
- Ability to compile and report business information
- Ability to accurately and efficiently type, format and produce reports, charts, graphs, and other general correspondence using Microsoft Word, Excel and PowerPoint software packages
- Ability to sequence and monitor multiple activities for self and others
- Attention to detail in making appointments and maintaining forms, records, etc.
- Ability to apply analytical and decision-making capabilities to apply benefit policies and company philosophy to working situations
- Ability to prioritize work, handle details accurately and follow up with minimum supervision
- Ability to meet deadlines
- Ability to communicate effectively verbally and in writing
- Ability to establish and maintain effective working relationships with employees, vendors and public
What we offer you
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities – FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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