الوصف الوظيفي
Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionMain Duties:AdministrationLiaise with different departments for smooth and coordinated work.Should ensure that the team members are adhering to the Human Resource policiesCustomer ServiceResponsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.Perform all other assigned duties, and adhere to Novotel standards of performance, appearance, and conductFinancialIdentify optimal, cost effective use of the resources.Any matter which may affect the interests of ACCOR should be brought to the attention of the ManagementOperationalEnsure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides.Ensure to handle the luggage in a courteous and efficient manner.Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms.Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.Possess knowledge of the Fire and Emergency procedures of the hotel.Responsible and accountable for the loading and unloading of guest luggage from guest cars.Accept and monitor luggage for safekeeping or storage in the office according to established procedures.Responsible for transferring luggage to and from guests rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner.Ensure to convey a sense of the guest’s importance and project a professional environment which reflects Novotel Mumbai commitment to customerResponsible for providing courteous and competent services to the guests.PersonnelEffectively communicate any problem, challenges, complaints / feedback immediately to the Supervisor on duty.Provide effective support to the team to enable them to provide a range of effective and efficient services.Respond to guest’s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.Other DutiesEnsure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away and left luggage roomHelping other department in case of emergency.QualificationsYour experience and skills include:Minimum 1-2 years of experienceService focused personality is essentialcustomer related experience an assetAbility to work well under pressure in a fast paced environmentExcellent communication skills and a professional presentationAbility to work cohesively with fellow colleagues as part of a team Your team and working environment:
