AVP Regional Insurance Manager

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Role Purpose

The Retail Insurance Manager (RIM) role is a client facing role. Playing a integral part of HSBC WPB flagship offering of ‘’Premier Banking’’ To grow and nurture HSBC Premier relationships (the HNI segment of the PLB customer base) and achieve business targets as laid down and in accordance with the business plan To facilitate a single point of contact for all unmapped Premier customers of applicable location, anticipate needs and provide required banking/financial advisory services.The jobholder to ensure that high quality customer service is provided to customers in line with Global Premier Service Standards.The identification of opportunities for wealth reviews and delivering wealth solutions as an adviser are amongst the keyactivities to achieve your goals as complied with local regulatory requirement. All this needs to be achieved by keeping the highest standards of integrity towards the bank and clients and the regulatory requirements

Principal Accountabilities

Impact on the Business / Function

• Maximize profit and achievement of the growth of Premier clients portfolio
• Achieve agreed financial targets by development of existing and new relationships
• Build effective relationships with clients to retain and develop sustainable relationships
• Complete regular reviews with clients to understand their current and long term needs and advise them on the products and services that help them achieve their goals
• Effective use of tools and information to drive client service delivery and RBWM performance
• Maintain a minimum standard of qualifying Premier clients within portfolio as stated by Group
• Build a high personal and corporate profile in the community in which you are based.  Develop network of Group and External professional contacts with the aim of  introducing new business, enhancing technical knowledge and promoting the brand
• Monitor and act on daily sales activity management information and other internal information tools, using them to coach the wider Branch team in support of business goals
• Establish and agree client contact strategies in line with Group operating models
• Fully utilize and input to Client Relationship Management data, ensuring all client information is complete and kept up to date
• Demonstrate excellent understanding of client needs, recommend appropriate products and services, and achieve closure of sales

Customers / Stakeholders

• Own the client relationship with HSBC
• Maintain a deep understanding and technical knowledge of relevant products and services available from Group sources and elsewhere in order to provide the best solutions for clients and maximize revenues for Global Wealth and the Group
• Maintain highest standard of excellence in client service across the team and with individual portfolio - Ongoing analysis of client portfolios through marketing of ideas and researching clients
• Monitor client satisfaction data implementing portfolio level improvements
• Work with the broader branch, support and direct teams to ensure achievement of the business performance measures by delivering differentiated products and services to the client

Leadership & Teamwork

• To work as part of an integrated branch management team to ensure, standards and are met and operating models delivered
• Proactively support others through direct and indirect actions beyond activities particular to this role
• Collaborate with the wider team to deliver the Branch RBWM Performance measures and plan to support the multi-channel client journey
• Establish and maintain strong working relationships with colleagues in the wider RBWM businesses and others as appropriate to service client needs

 Operational Effectiveness & Control

·Ensure all processes and procedures are accurate and in accordance withthe WPB policy standards and regulatory requirements

·Maintain a high level of technical expertise by working closely with product team and product providers

·Comply with local regulations in all aspects of strategy, sales processes, product suitability, client correspondence, financial promotions, administration, and complaint handling

·Adhere to all relevant processes and procedures of the Group compliance policy and internal controls

·Contribute to HSBC by creating and retaining market leading standards and controls

·Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and     effective resolution or escalation of issues that arise.

Contribute to the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.

Contribute to the implementation and monitoring of the application of policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance.

Management of Risk

•  Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks.

Observation of Internal Controls

• Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.