Are you passionate about helping people use technology to solve problems? Do you love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”
Amazon’s Corporate Infrastructure Services (CIS) is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an Audiovisual (AV) Deployment Engineer. This role will be responsible for remote and onsite configuration and testing of audiovisual systems to support new and existing deployments at Amazon corporate sites.
The right candidate will possess a strong background in AV engineering with focused technical experience with audiovisual technologies and large-scale hardware deployments. The candidate must be able to thrive and succeed in an ever-changing environment, identify opportunities for efficiency and automation in the delivery process, and not be hindered by abrupt changes in a project.
This role will require clear, concise communication, bias for action, and strong ownership in dealing with project responsibilities. The successful candidate will need skill in identifying and documenting technical problems. The role requires an ability to deliver on responsibilities while continually raising Amazon’s quality bar. Problem solving skills and thriving in high-pressure environments are essential to success in this role.
Key job responsibilities
- Configure audiovisual devices remotely using scripts and deployment tools
- Configure, tune, and test audiovisual devices onsite, including: System Control Processors, Audio Digital Signal Processors (DSPs), Videoconferencing Codecs, and more.
- Modify existing deployment scripts/automation to improve or enhance capabilities and performance
- Develop new scripts or create tooling to automate tasks, and partner with another team to publish.
- Track project assignments and adjust personal schedule based on project priorities
- Plan travel and make travel bookings to support onsite project deliveries
- Communicate with Amazon AV project delivery managers on project status
- Troubleshoot and escalate system issues to Amazon AV design and engineering teams
- Communicate with external vendors including AV integrators
- Adapt to changing objectives and thrive in situations with a high degree of complexity and ambiguity
About the team
The AV Hardware Deployment Engineering team consists of 10 Engineers globally (5 in AMER, 3 in EMEA, and 2 in APAC). This team is responsible for the final configuration and deployment of all Amazon AV systems globally.
- Technical Expertise: Strong foundational knowledge in AV systems, including video conferencing equipment, sound systems, display technologies, and network infrastructure. Experience with AV software, hardware, and control systems (such as Crestron, Extron, or AMX) is preferred.
- Hands-On Experience: Minimum of 3 years of practical experience in deploying, installing, and supporting/troubleshooting AV systems in commercial production environments.
- Certifications: Relevant certifications such as CTS (Certified Technology Specialist), AVIXA, or other AV industry certifications are a plus.
- Problem-Solving Skills: Ability to diagnose and resolve technical issues quickly and effectively, often under tight deadlines, to ensure minimal disruption during installations or deployments.
- Communication & Teamwork: Strong verbal and written communication skills, with the ability to collaborate effectively with project managers, clients, and team members to deliver high-quality AV solutions.
- Extensive Experience with AV Technologies: Proven track record in deploying and managing AV systems, including video conferencing platforms, digital signal processors (DSP), AV control systems (like Crestron or AMX), and audio equipment.
- Certifications in AV Systems: Certifications such as CTS (Certified Technology Specialist), CTS-D (Design), or CTS-I (Installation), along with vendor-specific credentials (e.g., Crestron, Extron, or Dante).
- Proficiency in Networking and IT Systems: Strong understanding of IP networking, VLANs, QoS, and firewalls, as well as experience integrating AV systems with IT infrastructure.
- Advanced Troubleshooting Skills: Ability to diagnose and resolve complex hardware, software, and network-related issues in AV environments under tight deadlines.
- Project Management Experience: Demonstrated experience managing large-scale AV projects, including coordinating with clients, stakeholders, and subcontractors, and ensuring project deliverables are met on time and within budget.