Job Title: Staff Solutions Architect
We are looking for a skilled Automation Architect to join our team, with a focus on developing digital experience using bot-based solutions and self-service workflows. In this role, you will work closely with business teams to design and implement automation solutions that enhance operational efficiency, improve customer experience, and reduce manual efforts across various processes.
Key Responsibilities
- Design, develop, and implement automation solutions using bot technologies (e.g., RPA, AI bots) to streamline business operations.
- Collaborate with business stakeholders to understand process requirements and design self-service workflows that empower users to handle tasks independently.
- Optimize existing workflows and automate repetitive tasks to improve business efficiency.
- Ensure the seamless integration of automation bots into existing systems and processes, improving the overall user experience.
- Monitor and maintain automation bots, ensuring they run efficiently and troubleshoot issues as they arise.
- Document workflows, automation processes, and system integration procedures for ongoing reference and continuous improvement.
- Provide training and support to end-users on how to use self-service tools and automation systems.
- Identify and implement improvements based on performance metrics and user feedback.
- Stay current with industry trends and new bot-based technologies to drive innovation within the automation strategy.
Required Skills & Qualifications
- Proven experience in automation technologies, including RPA (Robotic Process Automation) and AI bots.
- Knowledge of automation tools (e.g., UiPath, Automation Anywhere, Blue Prism) and scripting languages (e.g., Python, JavaScript).
- Familiarity with API integrations and web services for connecting automation solutions with SFDC.
- Experience in designing intuitive, user-friendly self-service workflows and integrating them with business systems.
- Ability to analyze and map business processes for automation opportunities.
- Excellent problem-solving skills and the ability to troubleshoot complex issues.
- Strong communication skills, with the ability to collaborate with technical and non-technical stakeholders.
- Detail-oriented with a strong focus on quality and continuous improvement.
- Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
Preferred Qualifications
- Experience with additional automation platforms (e.g., WorkFusion, Power Automate).
- Familiarity with Agile methodologies and project management tools (e.g., Jira, Trello).
- Knowledge of customer experience design and improvement.
ABOUT JUNIPER NETWORKS
Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.
WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...
