Asst. Manager Operations - Technical | Mumbai

Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com

About Rentokil Initial Hygiene

Rentokil Initial Hygiene India, operating in more than 75 countries is the trusted hygiene solution provider globally. Together with 100 years of experience with tailored solutions to meet customised business needs, assuring 100% peace of mind with Rentokil Initial services. Rentokil Initial offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats.

For more details: https://www.initial.com/in/

GENERAL DUTIES & RESPONSIBILITIES

• The Operations Manager is responsible for client coordination, Technical Training to Branch team members & Product related expertise 
• The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Training to the branch team members ( Back office Operations, Technician, Sales Team) 
• Product Demo / Evaluation
• Repair & Maintenance of the existing products like Vending Machine , Hand Dryer, Air Freshener Dispenser, etc. 
• Understanding the technician specification of the Signature range of product and implement the same in India Hygiene 
• Making SOP Videos 
• Client visits for evaluation/complaints whenever required.

Key Result Areas:

• Client Coordination
• Technical Training to Branch Team
• Repair & Maintenance

Competencies (Skills essential to the role):

• Good English Communication & Organisational skills
• Technical/Electrical Knowledge
• Training Skills