Your Title: Associate TechOps Engineer
Job Location: Chennai - India
Our Division: CMS (Construction Management Solution)
Work Type : Hybrid
Location : Chennai
Shift Hours: 5:30 PM to 1:30 AM
About the Role:
As Associate Technical operations Engineer is responsible for resolving customer reported issues & Installing Trimble Products on Cloud and on-premises.
Responsibilities:
- Assist customers with Construction ERP’s software client/server environment.
- Assist customers with Construction ERP’s software administration and services.
- Assist customers with Construction ERP’s software upgrades, migration, and Installations
- Effectively document issues/feedback from customers for use by Development in research and resolution of defects.
- Develops Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers.
- Follow documented processes for troubleshooting, engagement, escalation, and others with 3rd-party hosting partners.
- Support after-hours and on-call duties as business required.
Skill Sets:
- Fair understanding of SQL Server Database and relational database concepts.
- Fair understanding of cloud-based environments such as AWS, Azure, or IaaS-based providers.
- Demonstrated knowledge of basic networking concepts and terminology.
- Working knowledge of basic standard software such as MS Office suites, Adobe suites, multiple Windows OS platforms
- Soft Skills such as Communication, Teamwork, Adaptability, Problem-Solving, Creativity, Work Ethic, Interpersonal Skills, Time Management.
- Bachelor’s degree, preferably major in computer science or relevant experience.
Competence:
- Strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.
- Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels.
- Demonstrated ability to empathize with customers, actively listen; ability to always defuse situations rather than intensify ones.
- Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
- Demonstrates accuracy, thoroughness, and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information.
- Well-organized, self-directed team player. Remains open to others’ ideas, and exhibits a willingness to try new things.
- Demonstrates excellent written and verbal communication skills, active listening, transmits information accurately and understandably.
- Consistently seeks feedback effectively presents and explains information to various group sizes and levels of knowledge.
- Exhibits professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors, and others.
- Handles confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment.
- Consistently at work and on time follows instructions, responds to management direction, and solicits feedback to improve performance.
- Ability to quickly develop and maintain a high level of knowledge of Viewpoint software products and remain an expert on current product knowledge both from an internal and from a user perspective.
About TrimbleDedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com
About CMS Division
what we do?
Our goal is to deliver compelling capability and connected workflows that enhance the profitability of our customers and drive our business growth. We are focused on bringing a unified business strategy around the following categories: Building Preconstruction, Project and Operations Management, Finance and Human Capital, and Digital Supply Chain.
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