الوصف الوظيفي
About the jobThe Red Hat Global Support Services team is looking for a highly-skilled Associate Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL), Openshift and our storage and cloud solutions, and you will provide technical support for our enterprise customers both online and over the phone. As a Technical Support Engineer, you will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues quickly and effectively. The customers you'll interact with are often other engineers, so we'll need you to develop your technical skills by up-skilling to latest Red Hat ProductsWhat will you doProvide technical support to Red Hat enterprise customersWork with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodicallyDiagnose problems, troubleshoot customer issues, and develop solutions to technical issuesExceed customer expectations by providing outstanding customer serviceConsult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfactionContribute to the global Red Hat knowledge management system while working on customer issuesWhat will you bringLinux experience in the enterprise sector, with excellent administration skillsThorough knowledge of the Linux kernel, networking, memory management, OpenShift, Containers, CICD, jenkins & core kubernetes.Excellent troubleshooting skills, and a passion for problem solving and investigationAbility to work with conflicting priorities, take initiative, and maintain a customer-centric focusAbout Red HatRed Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.Diversity, Equity & Inclusion at Red HatRed Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.Equal Opportunity Policy (EEO)Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.
