Communication with System integrator/Key account manager
Ticket Management with Jira/Qira
Bug Logging, Prioritizing, Tracking, Analysis and Reporting, Experience in analyzing the various server logs to perform Root Cause Analysis
Feedback to L2 Team regarding Improvements/Business/Change Requests
Workflow System Administration
Account Management
Analyzing and troubleshooting technical problems and/or functionality questions and providing a solution to resolve the issue. Issues can be application-specific, and/or related to integrations internal to the product, or with the application web server and backend database
Comply with the SLA for issue resolution
Documenting troubleshooting and problem resolution steps
Proactive monitoring, Act to restore a failed service as quickly as possible. (e.g. tasks in Translation Workflow Automation systems that have fallen in error stages which require corrective action)
Bug Logging, Prioritizing, Tracking, Analysis and Reporting, Experience in analyzing the various server logs to perform Root Cause Analysis
Skills / Knowledge:
Basic Programming (VBA and/or VB.NET and/or Google AppScript and/or Python, or similar)
Basic XML
Basic SQL
Excel / Google Sheets
Good communication skills and ability to work cooperatively in a global environment
