Job Title: Associate System Engineer
Location : Pune
About Springer Nature Group
Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup .
About the role
The associate system engineer role at our Pune office will set up and manage user accounts for our vendors. It will support these same vendors in an efficient and correct way, so they can properly do their job, we manager their license usage and they can only access what they need to access. You will be working with tools like Active Directory, EntraID and our propriety built user account management tool. It's a nice job for people starting in information technology and want to learn more about IT in a global and diverse enterprise company.
Role Responsibilities
A significant part of the role will involve supporting users who work for Springer Nature’ vendors.Duties will include both local and global:
Create and maintain user accounts in the Springer Nature proprietary user management system.
Administeruser accounts in Active Directory, Entra ID, Microsoft 365 and Okta.
Work together with vendor account managers to ensure users can do their work.
Work with other Springer Nature teams to arrange proper access for users to multiple applications / services.
Improve user management processes.
Liaise with the outsourced staff to ensure the businesses are properly supported and key users are kept up-to-date.
Keep documentation up to date.
Experience , Skills & Qualifications
1- 3 years of experience with extensive knowledge of Active Directory, EntraID, Okta, Exchange Online, Office365.
Extensive knowledge of Windows 10/11, MacOS
Basic understanding of identity concepts
Working knowledge of ITIL methods
Strong analysis and design background with excellent documentation experience.
Excellent communications skills
Ability to prioritise and work with conflicting deadlines
Professional English language skills
About You
Working in a heterogeneous environment
Up-to-date knowledge of relevant latest ICT-developments
Strong analytical and problem-solving abilities
Proactive in planning, with strong, organisational, and decision-making skills.
Proven ability in managing customer’s needs and expectations at all levels and able to partner effectively with the businesses.
Confident in own ability and judgement and willing to take the lead and be personally accountable.
Demonstrable drive, resilience and determination allied with tact and diplomacy.
Ability to work independently as well as part of a team when required.
Eligibility
In accordance with our internal career movement guidance, 12 months in current role is a requirement before applying to a new role.
At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers
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