Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Provide technical assistance & support for analysis related to the user requests & incidents across the primary and supporting applications for the Backend Applications
Play a pivotal role in implementing Operational control, monitoring and modernization to the platforms via Automations and Enhancements
Need to lead the conversation, one who can connect the dots on Application fundamentals with recent processing phenomena and of course overlay the ability to back up any theories using data skills as needed.
As a DevOps SRE Engineer, should have knowledge of SRE and ITIL Processes
Design a support workflow, encourage adherence, and build rapport with the teams that would frequently use that workflow so that they trust the process enough to actually use it.
7-9 years of experienced professional
Have worked on Incidents and Change Release handling in Production Environment
Must be willing to do Over time as and when required, becomes highly knowledgeable and an SME on the interworking and data flow of the assigned platform
Must be ready and available during off-hours and for Oncall, whenever required
Contribute to Proactive Monitoring and Automation
Work towards advancing the DevOps discipline across the enterprise. One who can work with the team on manual support evaluation and provide recommendations on DevOps tooling and automation, wherever possible
Analytical and problem-solving skills to troubleshoot system problems
Coordinates Global Payments technical resources for incident and problem management, responding to issues impacting client service.
Practical experience of Incident management, Change Management and Release Process
Assists in the determination of root cause and resolution of incidents within appropriate timescales
Responsible for managing the service improvement function, creating and managing post incident reviews, reports, metrics and recommendations
Bachelor's Degree required in Computer Science or Engineering or equivalent certifications
Experience professional in Windows Platform
Experience with any scripting language (PowerShell, Bash, Perl, Python, Ruby)
Should be well versed and experienced in understanding SQL database schemas and writing complex SQL queries to aid in performing data analysis
Ability to bridge the gap between Application Teams, Support Team and end Users
Working experience and understanding of SRE & ITIL practices.
C# and any scripting language experience
Should have good knowledge of ActiveBatch or any job scheduler tool
Multiple OS management experience, Windows, Linux
Experience working with Monitoring tools
Person confident and vocal enough to streamline processes
Good to have hands-on experience in below tools:
Service Manager/ICD
Monitoring Tools like Datadog, Logic Monitor, Thousand Eyes
SQL Database
C# Language Experience
Cloud Platform, preferable GCP
Terraform, Ansible
Experience on any Scripting language - PowerShell, Bash, Perl, Python, Ruby
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.