الوصف الوظيفي
This role will provide YOU the opportunity to manage global service requests to oversee and support the process to purchase learning, learning services, and HR services. The role encompasses working collaboratively with multiple stakeholders, customers and vendors within Supplier Management scope while adhering to global standards and request management processesWe would like to speak to you if you have these experience and skills Experience - 4 - 10 YearsTriage global service requests to oversee and support the process to purchase learning or learning services and HR servicesAssist customers and requesters to ensure they have a positive customer experience.Manage work in the SNOW to ensure requests are completed and meet Service Level Agreements (SLAs), Key Performance Indicators (KPIs), standards, processes and agreed ways of workingWork collaboratively with multiple stakeholders, customers and vendors and adhere to global standards and request management processesSupport and participate in projects and activities ranging from leading after action reviews (AARs) to implementing process improvement effortsCoordinate communications between the GSK customers and vendors during the requirements, development, and implementation or delivery of the proposed solutionsEffectively respond to enquiries from GSK customers and vendorsSupport the day to day relationships with third party vendors ensuring they adhere to all required standards, processes, ways of working and documentation.5 or more years of relevant experience.Working knowledge of tools e.g., ServiceNow, Ariba, SAPProven planning and organizational skills and able to multi-task and problem solveAble to prioritize multiple projects whilst ensuring accuracy and meeting deadlines.Attention to detail and ability to develop reports and summarize data to support business requirements. Working knowledge on use of pivot tables within excel.Experience of influencing customers, stakeholders.Experience of working with external service providers/contractors is strongly preferred.Advanced IT skills including MS Office (Word, Excel and PowerPoint, PowerBI)Experience of AAR’s and subsequent implementationWhy you?Basic Qualifications:We are looking for professionals with these required skills to achieve our goals:Bachelor’s degreePreferred Qualifications:If you have the following characteristics, it would be a plus:CPAAbility to understand employee payroll taxesKnowledge of revenue rulesAbility to problem solveInnovative thinkerEffective communicatorWhy GSK?Our values and expectationsare at the heart of everything we do and form an important part of our culture.These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:Operating at pace and agile decision-making – using evidence and applying judgement to balance pace, rigour and risk.Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.Continuously looking for opportunities to learn, build skills and share learning.Sustaining energy and well-being.Building strong relationships and collaboration, honest and open conversations.Budgeting and cost-consciousness.#LI-GSKWhy GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.Important notice to Employment businesses/ AgenciesGSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.It has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview. Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way.GlaxoSmithKline does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKline (or GSK) group company at any worldwide location. Even if they claim that the money is refundable.If you come across unsolicited email from email addresses not ending in gsk.com or job advertisements which state that you should contact an email address that does not end in “gsk.com”, you should disregard the same and inform us by emailing askus@gsk.com, so that we can confirm to you if the job is genuine.
