Business Information: The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2300 skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy’s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries. Mission Statement: The main responsibility of this position includes offering and processing spare parts and service work and negotiating product/service contracts with external customers. The person works closely with the operations teams to create proposals, contracts, and offer documents. Your Responsibilities: Agree on contracts that are in line with business objectives and carry out contract changes with VO Variation Orders and do the changes in scope and update these in SAP. Other tasks include ensuring the fulfillment of contractual obligations by the contracting parties. Independent work with general supervision as well as timely and precise answering of customer inquiries via Salesforce and by email. In addition, the person collects customer feedback by conducting T-NPS surveys and entering the results into the system. Responsible also for the internal rebooking every month, handling of Omicrons, organizing the logistic of the same to other countries Checking all the incoming invoices and compare with our purchase orders & ordering of Material, tools and working cloths for our Commissioning Engineers. Planning for project staffing and adjusting it according to business needs, as well as planning for both short-term and more strategic long-term changes in the team structure. Perform, coordinate, and monitor a variety of administrative support functions. Recommend measures to achieve operating efficiencies and ensure customer satisfaction. Coordinate operations with other groups in order to meet schedules and provide timely information for resolving problems. Maintain effective internal and external communications. Drive the implementation of Power BI reports and establish Power BI as a common dashboard Streamline and optimize monthly reporting process and tools through optimization of existing Excel-based data. Identifying areas for process optimization and efficiency enhancement. Setting backlog priorities, overseeing execution, and ensuring high- quality results within agreed timelines. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: Bachelor's degree in business, finance or engineering. Should have 2 years of experience in a manufacturing environment; alternatively, a special combination of education and experience and/or demonstrated accomplishments. The position also requires advanced software skills PowerBi, Excel (vlookup, macro etc). Solid IT user knowledge in the Microsoft Office environment. Experience in dealing with SAP systems (S4HANA) . Demonstrating knowledge of analytics and reporting technologies such as Power BI, Excel, Project schedule, SAP. Ability to work with formal support documentation, including user requirements, technical specifications, and user guides. Skilled in statistical analysis and problem- solving. Skill in planning activities and meeting deadlines. Ability to work efficiently under time-critical situations. Proficiency in both spoken & written English language is required.
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