Digital Solutions Business Systems Analyst – Level 7
Job Posting Title
Associate, PPM Systems & Business
Summary of Position
As a Business Systems Analyst in Digital Solutions, the successful candidate will support the Alcon digital transformation through implementation of assigned applications such as Planisware or ProCal for R&D and providing business support for master data development and system usage. We are looking for a candidate that has experience in the following platforms: Planisware, Tableau/Power BI data lake solutions and/or ProCal.
Key Responsibilities
Perform routine tasks supporting department operations and assigned software applications.
Create and manage master data within assigned applications to support business needs (users, resources, organization structures, labor rates, parameter lists, etc.)
Triage user support requests (ServiceNow), providing Level 1 business support and troubleshooting for existing implementations, while elevating and tracking more complex issue as needed. Track KPIs to meet established service standards.
Additional
Assist in managing application documentation for configuration, system processes and standard business processes.
Participate in demand management processes to document requirements for system enhancements and modifications.
Engage with application teams for simple system configurations, configuration testing, and user acceptance testing.
Monitor standard application processes, batch jobs, etc and track application KPIs.
Qualifications
Bachelor's degree in technical or science field.
Proven 3 to 5 years of experience in: Planisware (required), ProCal and/or enterprise application support.
Experience with enterprise applications, MS Office (especially Excel) and BI/reporting tools (Tableau and/or Power BI preferred).
Excellent communication skills, both verbal and written, with the ability to work effectively in a collaborative team environment.
Ability to successfully work with personnel from multiple countries and time zones.
Experience with JavaScript is a plus.
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