About The role
As a member of the RateGain Enterprise Connectivity Product Management team, the Senior Systems Analyst will take a leading role in requirements analysis and functionality design for new and enhanced products, as well as integrations with customer’s systems (e.g. hotel chains, online travel agencies and global distribution systems)
· Perform requirement analysis and functional design for new and enhanced products and services
· Work closely with customers to perform detailed requirements analysis and functional design (including detailed API message mapping) for product integrations with their applications.
· Provide subject matter expertise (SME) to the engineering team when implementing new products/features and integrations-
· Create and maintain product documentation, such as API specifications, product enhancement specifications, user guides and implementation guides-
· Support the Sales and Customer Success teams by designing solutions using existing or new product capabilities that deliver value for clients and the company-
· Understand the company’s business objectives to ensure product functionality is aligned to meet those objectives
· Provide inputs into product strategies and roadmaps-OK
· Participate in special projects to support client development and retention-OK
· Assist with reporting and monitoring solutions-OK
Required Skills/Specialized Knowledge
· Strong skills and experience in requirements analysis and functional design, especially with large scale B2B applications-OK
· Experience in systems integration using XML and/or JSON based APIs-OK
· Good data analysis and modelling skills-ok
· Excellent written and verbal communication skills and the ability to work with customers and colleagues at all levels
· Experience in creating customer-facing product documentation (e.g. API specifications; product enhancement specifications; implementation guides) as well as documents to be used internally within RateGain.
· Knowledge of the hotel / travel agency sector, especially related to connectivity/distribution, would be an advantage but not essential.
Required Education and Experience
· Minimum 3- 5 years’ experience as a systems analysts or similar role
· Bachelor’s degree. Ideally this would be a BS in information systems, computer science or engineering or related field.
· IT qualifications are desirable, such as Certified Information Technology Professional (CITP), ITIL Foundations Certification, Information Systems Analyst (ISA) etc.
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