Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Location: Bangalore, India
Company Overview:
Sprinklr is 3500+ employees strong, one of the fastest growing companies in the history of enterprise software. In the age of the empowered and connected customer, we know that every experience a customer has with a brand matters a lot.
That’s why -- from the very beginning -- Sprinklr set out to build a powerful, agnostic, and first-of-its-kind “social operating system” that integrates with an organization’s existing tech infrastructure and allows employees across the front office to collaborate more effectively and deliver superior customer experiences across every social channel.
Today, we’re revolutionizing customer engagement in 75+ countries for more than 1000 of the most recognized brands, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, Uber, and more than 50% of the Fortune50.
Job Description:
As an Order Management Associate, your role will encompass overseeing seamless transaction processing, cultivating expertise in Quote to Order processes, and providing unparalleled customer service. Additionally, you will play a vital role in Deal Desk operations, ensuring accurate order-to-cash summaries and facilitating smooth transitions from deal negotiations to order fulfillment. Your duties will include:
Order Management Responsibilities:
Order Processing: Efficiently process orders received from VADs, Partners, Contract Specialists, Sales Reps, and Customers across the globe for various Line of Business products and services.
Quotation Management: Provide timely and accurate quotations for License & First Year support, Quoting & Contracting services, Support Renewals, Education & Hardware products.
Contract Management:Assist in contract creation, review, and management, ensuring compliance with company policies and standards.
Order Tracking:Monitor order status, manage order changes, and ensure on-time delivery of products and services.
Inventory Management: Collaborate with relevant teams to manage inventory levels and ensure availability of products for order fulfillment.
Issue Resolution: Address order-related issues and discrepancies promptly, working closely with internal teams and external stakeholders to find effective solutions.
Customer Support: Serve as a primary point of contact for customers, providing assistance with order inquiries, product information, and order status updates.
Process Improvement:Identify opportunities to streamline order management processes, enhance efficiency, and improve customer experience.
Documentation:Maintainaccurate records of orders, contracts, and customer interactions, ensuring compliance with regulatory requirements.
Additional Responsibilities (Revenue Accounting):
As a member of the Revenue Accounting team, you will also:
Ensure revenue recognition compliance with Corporate and SEC standards.
Provide guidance to the sales organization on revenue-related matters.
Assist in processing revenue impacting adjustments and reconciling balance sheet accounts.
Monitor revenue, reconcile receivables, and unearned accounts.
Collaborate with internal stakeholders to resolve revenue inquiries.
Participate in special projects to enhance process automation and efficiency.
Job Requirements:
To excel in this role, you should possess the following qualifications:
Experience:0 to 2 years of experience in a related Finance & Accounting domain, preferably in Quote to Order processes.
Communication & Comprehension Skills: Excellent verbal and written communication skills with the ability to comprehend and articulate complex concepts.
Analytical Skills: Strong analytical abilities to evaluate data, identify trends, and make informed decisions.
Interpersonal Skills: Ability to build rapport and foster positive relationships with colleagues, customers, and partners.
Adaptability: Willingness to work in different shifts and adapt to changing priorities and requirements.
Qualifications :
At Sprinklr we offer a collaborative work environment, opportunities for professional growth, and competitive compensation packages. Join us in our mission to deliver exceptional service and drive success in our global operations.
If you meet the qualifications outlined above and are ready to take on this exciting challenge, we invite you to apply and become part of our growing team.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
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