Associate Operations Analyst

Department: GITO PI Business Management & Operations

Are you passionate about IT infrastructure and services? Do you enjoy working in a dynamic and flexible environment? We are looking for a new IT Support Analyst to join our team in Production Infrastructure-Surveillance & Operations at Novo Nordisk. If that sounds like you, read on and apply today for a life-changing career.

The Position
As an Associate Operations Analyst at Novo Nordisk, you will be responsible for:

• Handle L1 and L2 operational tickets for Windows servers & Cisco network domain. Support, operate, and maintain the monitoring platform in collaboration with GITO PI Product areas, external partners, and suppliers.
• Oversee monitoring of GITO PI platforms and services within agreed KPIs and stakeholder satisfaction and ensure task execution aligns with internal and external regulations, quality requirements, and agreed objectives.
• Deliver prompt and effective communication to stakeholders and manage incident processes impacting systems, infrastructure, and security within a 24 x 7 setup.
• Actively identify IT or business process opportunities and communicate to product owners in GITO PI.
• Take charge of critical and high-impact incidents for the Monitoring Dashboard platform, ensuring swift service restoration and seamless communication with key stakeholders.

Qualifications

• Overall experience of 3 years with relevant experience of 2-3 years.
• Possess knowledge of IT infrastructure and services.
• Ability to work in a highly flexible and dynamic environment (Shifts).
• Ability to represent Novo Nordisk in relations with users and stakeholders across geographies.
• Good understanding of Information Technology Operations Management (ITOM) processes.
• Demonstrates a strong service-oriented mindset, with the ability to provide expert advice and constructively challenge processes to drive continuous improvement.
• Live the Novo Nordisk values.

About the Department
The Production IT Operations Service Management department is responsible for managing and maintaining the IT systems and services that support the production operations at Novo Nordisk. We work closely with stakeholders across the organisation to ensure the availability, compliance, and optimal performance of our IT infrastructure. Our team provides excellent service and support to our internal users, and we strive to continuously improve our processes and technologies to meet the evolving needs of the business. The job is based at our headquarters, where we foster a collaborative and innovative atmosphere.

Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognise the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.

Contact 
To submit your application, please upload your CV online (click on Apply and follow the instructions).

Deadline
31 January 2025.

Disclaimer
It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.